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Description
Our flexible and dynamic helpdesk software will make your customer experience memorable. You can improve your personal relationships with your customers and keep them happy. All communication channels should be consolidated to make it easier for agents to organize and provide better support. You can make your helpdesk more productive by tracking recurring issues, managing agents' time, and creating a schedule. All users can be helped with both internal and external set up. Track your prospects across all channels and close more sales faster. To improve team performance, create workflows and integrate your CRM into a single platform. You have complete control over the deployment of your helpdesk on your server infrastructure.
Description
NABD is a flexible, scalable, and user-friendly customer service and complaint handling platform that aims at providing the best omnichannel customer support services.
NABD assists in the transformation of customer support teams into customer success engines, resulting in customer satisfaction.
NABD can be deployed on-premise or as a SaaS solution for all business verticals.
NABD System is transforming customer service with its future-oriented technology.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Agentforce 360 for Nonprofits
Yes
Azure Marketplace
Yes
Desktop.com
Yes
Facebook
No
Google Analytics
Yes
Google Calendar
No
Google Drive
No
Jira
Yes
Jira Work Management
Yes
Microsoft Excel
No
Integrations
Agentforce 360 for Nonprofits
No
Azure Marketplace
No
Desktop.com
No
Facebook
Yes
Google Analytics
No
Google Calendar
Yes
Google Drive
Yes
Jira
No
Jira Work Management
No
Microsoft Excel
Yes
Pricing Details
$39 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
$10.00/month/user
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Deskpro
Founded
2002
Country
Austin, Texas
Website
www.deskpro.com
Vendor Details
Company Name
NABD
Founded
2002
Website
www.nabdsys.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Complaint Management
Case Management
Yes
Complaint Classification
Yes
Corrective Actions (CAPA)
Yes
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
Yes
Issue Tracking
Yes
Quality Assurance Management
Yes
Routing
Yes
Self Service Portal
Yes
Social Media Monitoring
Yes
Survey Management
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes
