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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

DeskMe reduces office costs and provides more flexibility for employees by allowing them to reserve desks and work remotely. It does this using an interactive 3D map interface, optional IoT sensors and indicators, and an interactive 3D map interface. DeskMe helps your employees achieve a better work-life equilibrium by allowing them the flexibility to choose where to work and knowing how many desks are available in the office. DeskMe meeting room screens can improve the user experience and increase the use of your meeting rooms. Google Workspace Calendar and Microsoft 365 Outlook Calendar can be synchronized in real-time. Single sign-on with Okta Keycloak, Google, Microsoft 365, and Facebook. DeskMe offers an "office deals" feature that allows you to establish a connection to a local coworking partner to allow your staff to use their offices as extensions of your office. You only pay for the services when they are actually used.

Description

Help Desk Simulator is an online training platform designed for individuals transitioning careers, students pursuing IT certifications, and those seeking help desk positions, focusing on Tier 1 IT support and service desk roles. Participants engage with fictional support tickets that cover various scenarios, including password reset requests that may require social engineering tactics, challenges with VPN connections on hotel Wi-Fi, handling disgruntled users, and navigating policy exceptions. After selecting their responses, learners receive constructive feedback that clarifies the effectiveness or potential pitfalls of their choices. Each simulated shift evaluates key skills such as security awareness, empathy, escalation procedures, and troubleshooting abilities. The free version offers access to 25 practice tickets without requiring an account, while the Pro version expands this to a total of 500 questions across five categories, along with additional features like employer practice packs, mock runs, a resource for incorrect answers, and a downloadable PDF report. It's important to note that this tool is intended for practice purposes only and does not provide certification or a comprehensive desktop lab experience. Additionally, users may find it beneficial for honing their skills in a realistic, risk-free environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Facebook Yes 
Google No 
Google Calendar Yes 
Google Workspace Yes 
Keycloak Yes 
Microsoft 365 Yes 
Okta Yes 
Skycloak Yes 

Integrations

Facebook No 
Google Yes 
Google Calendar No 
Google Workspace No 
Keycloak No 
Microsoft 365 No 
Okta No 
Skycloak No 

Pricing Details

€5 EUR per desk per month
Free Trial Yes 
Free Version No 

Pricing Details

$20/month
Pro is $20/month, $108 for 6 months, or $192 for 12 months. The 6-month and 12-month plans are one-time payments and do not renew; the monthly plan renews until canceled. The first payment is refundable within 14 days.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

DeskMe

Founded

2017

Country

Finland

Website

www.deskme.com

Vendor Details

Company Name

Help Desk Simulator

Country

United States

Website

helpdesksimulator.com

Product Features

Meeting Room Booking System

Digital Signage No 
Internal Meetings No 
Multi-Location No 
Online Booking No 
Payment Processing No 
Third Party Booking No 
Utilization Reporting No 
Vendor Management No 
Visitor Management No 

Product Features

Training

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring No 
Built-in LMS No 
Certification Management No 
Corporate / Business No 
Learner Portal No 
Mobile Learning No 
Simulation No 
Synchronous Learning No 
Training Companies No 
eCommerce No 

Alternatives

Alternatives

No Alternatives
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