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Description
With DD Tech, you have the flexibility to manage your ConnectWise and Autotask tickets from any location and on any device of your choice. The platform offers a highly customizable Service Catalog alongside advanced Custom Forms, enabling you to provide prompt and pertinent support to your users right from the first contact. Maintain an open line of communication with your users and continue to deliver outstanding service through DD Chat. Additionally, you can utilize templated emails that permit users to contribute notes to their tickets or initiate conversations with your technicians. From collaborating on tickets with clients to creating interactive service experiences, DeskDirector is designed to fulfill the diverse requirements of your Managed Service Provider (MSP) setup. This comprehensive approach ensures that all aspects of user engagement and service delivery are seamlessly integrated.
Description
A disk fills up on a client machine at 2am. Helios notices, works out the cause on the device itself, writes a reversible fix, and waits for a human to approve it. Then it closes the ticket and records what changed.
That is the difference between Helios and the RMM you are probably running. Most tools are excellent at telling you something is wrong and then stopping. Helios was designed around the AI doing the work, not summarising it.
What you get in one hosted platform: device and network monitoring, Windows and third-party patching, Microsoft Defender status, Microsoft 365 health, browser-based remote access with no second vendor to buy, a full service desk, client billing, and branded portals your clients log into. Quarterly reviews are generated for you. Asset lifecycle and backup state are tracked without extra tooling.
The AI earns its place. It answers questions about your fleet in plain English, forecasts which disks will run out and roughly when, and treats several machines dropping at once as a single outage rather than twenty separate tickets. Inbound support email is triaged and answered in the customer's own thread.
One lightweight agent covers Windows, Windows Server, macOS and Linux, and every build is code-signed.
Plans are priced per workspace rather than per technician, so hiring does not cost you more. Launch is £4 per device monthly, from 5 to 25 devices with a £20 floor. Starter is £99 for up to 50 devices. Growth is £199 for up to 250 and adds a white-label portal. Scale is £399 for unlimited devices. Every plan includes every feature. Trials run 14 days and take no card.
API Access
Has API
No
API Access
Has API
No
Integrations
Anthropic
No
Apple iOS
No
Autotask PSA
Yes
Bigger Brains
Yes
ConnectBooster
Yes
ConnectWise CPQ
Yes
Datto RMM
Yes
Datto Workplace
Yes
Microsoft 365
No
Microsoft Defender for Business
No
Integrations
Anthropic
Yes
Apple iOS
Yes
Autotask PSA
No
Bigger Brains
No
ConnectBooster
No
ConnectWise CPQ
No
Datto RMM
No
Datto Workplace
No
Microsoft 365
Yes
Microsoft Defender for Business
Yes
Pricing Details
$97 per month
Free Trial
No
Free Version
No
Pricing Details
£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
DeskDirector
Founded
2012
Country
New Zealand
Website
www.deskdirector.com
Vendor Details
Company Name
Helios
Founded
2024
Country
United Kingdom
Website
heliosmsp.io
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
Portal
Chat
Yes
Collaboration
No
Content Management
Yes
Document Management
No
File Sharing
Yes
Search
No
Product Features
MSP
Backup Management
Yes
Billing & Invoicing
No
CRM
No
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
No
Patch Management
Yes
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
Yes
Professional Services Automation
Billing & Invoicing
No
CRM
No
Client Portal
Yes
Collaboration Tools
No
Document Management
No
Portfolio Management
No
Project Management
No
Proposal Generation
No
Quote Management
No
Resource Management
No
Time & Expense Tracking
No
RMM
Deployment Management
No
For MSPs
Yes
IT Asset Management
Yes
Mobile Access
Yes
Network Monitoring
Yes
Patch Management
Yes
Real-time Alerts
Yes
Remediation Management
Yes
