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Description
With DD Tech, you have the flexibility to manage your ConnectWise and Autotask tickets from any location and on any device of your choice. The platform offers a highly customizable Service Catalog alongside advanced Custom Forms, enabling you to provide prompt and pertinent support to your users right from the first contact. Maintain an open line of communication with your users and continue to deliver outstanding service through DD Chat. Additionally, you can utilize templated emails that permit users to contribute notes to their tickets or initiate conversations with your technicians. From collaborating on tickets with clients to creating interactive service experiences, DeskDirector is designed to fulfill the diverse requirements of your Managed Service Provider (MSP) setup. This comprehensive approach ensures that all aspects of user engagement and service delivery are seamlessly integrated.
Description
Accurate billing is increasingly essential, and our Billing Module, Gradient Synthesize, provides the tools you need to streamline the process. With it, you can:
* Connect directly to usage data from over 80 vendors, with many more on the way
* Easily review and approve any modifications
* Effortlessly write back to your PSA, with integration options for 8 leading PSAs and additional ones in development
* Gain immediate insights into revenue and profitability by service, allowing you to identify top performers as well as underachievers
* Import usage data from any CSV format while saving profiles for future reference
You can start with a standard integration and utilize the platform for free, or opt for the Pro version at $99 per month for unlimited vendor integrations. Gradient partners typically save over 10 hours each month on billing reconciliation and often discover thousands in previously unbilled revenue, highlighting the significant impact of efficient billing practices. With these features, your business can achieve greater financial clarity and operational efficiency.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
Acronis Cyber Protect
Autotask PSA
Bigger Brains
Comet Backup
ConnectBooster
ConnectWise CPQ
CyberHoot Autopilot
Datto RMM
Datto Workplace
Microsoft Power Automate
Integrations
Acronis Cyber Protect
Autotask PSA
Bigger Brains
Comet Backup
ConnectBooster
ConnectWise CPQ
CyberHoot Autopilot
Datto RMM
Datto Workplace
Microsoft Power Automate
Pricing Details
$97 per month
Free Trial
Free Version
Pricing Details
$99/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DeskDirector
Founded
2012
Country
New Zealand
Website
www.deskdirector.com
Vendor Details
Company Name
Gradient MSP
Country
Canada
Website
www.meetgradient.com
Product Features
Product Features
Billing and Invoicing
Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling