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Average Ratings 2 Ratings

Total
ease
features
design
support

Description

DeskDingo is an innovative and free live chat and help center solution aimed at equipping businesses to provide outstanding customer support. By utilizing AI-driven features, it offers tailored assistance, shortens response times, and fosters customer loyalty, ultimately contributing to business growth and profitability. The system comes with a centralized inbox that brings together all customer communication into one streamlined process, which enhances teamwork within support departments. Furthermore, DeskDingo includes a user-friendly live dashboard that provides immediate insights into ongoing conversations, support staff performance, and visitor activities on the website. The AI Bot is capable of managing customer questions by utilizing specific functions and drawing from a comprehensive knowledge base, while also allowing human agents to step in when necessary. DeskDingo's complimentary plan accommodates unlimited users, interactions, and websites, along with customizable add-ons to meet the unique requirements of different businesses. This flexibility makes it an attractive option for companies looking to enhance their customer service capabilities effectively.

Description

Olark Live Chat is an online platform designed to facilitate real-time communication between businesses and their customers directly via their websites. This tool provides an efficient means for engaging with website visitors, integrating seamlessly with customer relationship management (CRM) systems, eCommerce solutions, and Help Desk applications, all of which offer valuable insights into customer behavior. Notable features encompass team management capabilities, automated messaging options, searchable chat transcripts, instant reporting, and additional functionalities. Moreover, Olark Live Chat includes features such as chat monitoring, targeted interactions, and a comprehensive analytics suite to further enhance user experience and business operations. With its range of tools, Olark empowers businesses to foster better customer relationships and improve service efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Adobe Marketo Measure No 
AzureDesk No 
Coevera No 
Document360 No 
Freshpaint No 
GreenRope No 
HappyFox No 
Help Scout No 
Immerss Live Commerce No 
KMI LMS No 
Klaviyo No 
Lift AI No 
Mailchimp No 
Proposify No 
Qwilr No 
Salesmachine No 
WordPress No 
stopCheckr No 

Integrations

Adobe Marketo Measure Yes 
AzureDesk Yes 
Coevera Yes 
Document360 Yes 
Freshpaint Yes 
GreenRope Yes 
HappyFox Yes 
Help Scout Yes 
Immerss Live Commerce Yes 
KMI LMS Yes 
Klaviyo Yes 
Lift AI Yes 
Mailchimp Yes 
Proposify Yes 
Qwilr Yes 
Salesmachine Yes 
WordPress Yes 
stopCheckr Yes 

Pricing Details

$0
Free Trial No 
Free Version Yes 

Pricing Details

$17.00/month/user
Plan start at $17 per user per month. For the annual billed plan, the price is $15 per user.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DeskDingo

Founded

2024

Country

United States

Website

deskdingo.com

Vendor Details

Company Name

Olark

Founded

2009

Country

United States

Website

www.olark.com

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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