Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
DeskAlerts allows you to send over 10 000 critical notifications in just 1-2 seconds to employees' laptops, desktops, and mobile devices. Our 100% open rate guarantee and high visibility gives you the best combination. Integration with Active Directory, SSO, API integration. DeskAlerts software automatically tracks alert activity and stores it in centralized storage. This allows for instant reporting of user receipts.
DeskAlerts, a multi-purpose corporate communications system, is fully customizable and can be used to communicate with multiple internal channels. DeskAlerts is fast and easy to use. It can be used as a notification system, but also as an effective system for internal communications and employee feedback.
Description
JAMS Incident Management ensures that the appropriate individual responds promptly when an issue arises. Notifications escalate via various channels such as voice calls, SMS, push notifications, email, Microsoft Teams, and Slack until someone acknowledges the alert, which helps teams prevent missed notifications and lengthy outages. It is compatible with any team and technology stack, receiving alerts from monitoring systems, emails, webhooks, or its API, while autonomously managing paging and escalation processes. Although JAMS Scheduler is optional, teams utilizing it can seamlessly generate incidents from job failures, transforming a failed job into an immediate alert without needing manual intervention. This solution effectively bridges the gap between identifying a failure and notifying the right person by converting raw alerts into phone calls and escalating notifications for clear acknowledgment. Additionally, it offers the capability to monitor the health of JAMS Windows services directly on the host through a lightweight connector agent, ensuring health checks persist even if the JAMS REST API becomes unavailable. This functionality ultimately enhances operational efficiency and reduces response times during critical incidents.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Microsoft Teams
Yes
Active Directory
Yes
Auth0
Yes
Azure Monitor
No
JAMS Scheduler
No
Microsoft Azure
No
Microsoft Entra ID
Yes
Okta
Yes
PowerShell
No
Python
No
Integrations
Microsoft Teams
Yes
Active Directory
No
Auth0
No
Azure Monitor
Yes
JAMS Scheduler
Yes
Microsoft Azure
Yes
Microsoft Entra ID
No
Okta
No
PowerShell
Yes
Python
Yes
Pricing Details
Three curated packages with flexible plans.
Free Trial
Yes
Free Version
No
Pricing Details
$6/user
Starter - $6/user (up to 25)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
DeskAlerts
Founded
2006
Country
United States
Website
www.alert-software.com
Vendor Details
Company Name
JAMS Software
Founded
1987
Country
United States
Website
jamsscheduler.com/incident-management
Product Features
Digital Signage
Automatic Player Updates
No
Content Scheduling
No
Media Library
No
Multi-Screen Support
No
Remote Deployment
No
Remote Display Management
No
Visual Editor
No
Emergency Notification
Contact Management
Yes
Geo Targeting
Yes
Mass Notifications
Yes
Scenario Planning
No
Templates
Yes
Two-Way Communication
Yes
Employee Communication Tools
Activity / News Feed
Yes
Audio / Video Conferencing
No
Blogs
No
Chat / Messaging
No
Employee Directory
Yes
Event Calendar
No
File Sharing
No
Knowledge Management
Yes
Newsletter Management
Yes
Surveys & Feedback
Yes
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No
Internal Communications
App Integration
Yes
Blogs
No
Chat/Messaging
No
Email Management
Yes
Employee Directory
Yes
Event Calendar
No
Newsletter Management
Yes
Photo Gallery
No
Social Sharing
No
Survey Management
Yes
Telephony
No
Video Chat
No
Voice Chat
No
IT Alerting
Alert Noise Reduction
No
Alert Routing
No
Dynamic Notifications
Yes
Enriched Incident Context
No
Escalation Policies
Yes
Incident History Audit
No
Multi-User Alerting
Yes
Multiple Alert Types
Yes
On-Call Management
No
Rich HTML Email Notifications
Yes
Product Features
Incident Management
Audit Trail
Yes
Corrective Actions (CAPA)
No
Disaster Recovery
No
IT Incident Management
No
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
No
Safety Management
No
Task Management
No
Ticket Management
No