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features
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support

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Description

Dendi is a configurable LIS platform that gives clinical labs the flexibility to support a variety of modalities (toxicology, clinical chemistry, molecular, PGx, CGx, genomics, and more). Designed by a team of medical lab experts and modern software developers, the end product is one that hundreds of lab professionals trust for high-volume and novel testing workflows.

Description

Transform guest feedback into actionable insights that boost your revenue. Discover the sentiments of your on- and off-premises customers, swiftly address any concerns, increase your 5-star ratings, and simplify the process of gaining insights and enhancing customer retention. Collect valuable customer data across all your locations, regardless of the interaction method—be it third-party delivery or online orders. Measure satisfaction with an efficiency that surpasses traditional methods by 18 times. With Ovation’s customer chat platform, your team can quickly engage with guests to address their issues and win them back in real-time. Foster customer delight through prompt communication, proving to be 16 times more effective in managing conversations than relying on online reviews. Utilize our advanced machine learning algorithms to pinpoint areas for improvement both on-site and off-site. Additionally, gain a deeper understanding of individual customer preferences, allowing your marketing team to tailor strategies based on specific behavioral traits and enhance overall engagement. This holistic approach not only improves customer satisfaction but also drives loyalty and long-term revenue growth.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Agilent SLIMS Yes 
Incentivio No 
Mosaic by MethodWorx No 
Olo No 
Ortho2 Edge Cloud Yes 
Quadax Yes 
Shimadzu LabSolutions Yes 
TELCOR RCM Yes 
XIFIN RPM Yes 
athenahealth Population Health Yes 

Integrations

Agilent SLIMS No 
Incentivio Yes 
Mosaic by MethodWorx Yes 
Olo Yes 
Ortho2 Edge Cloud No 
Quadax No 
Shimadzu LabSolutions No 
TELCOR RCM No 
XIFIN RPM No 
athenahealth Population Health No 

Pricing Details

1250
Unlimited-use subscription pricing based on individual lab needs
Free Trial No 
Free Version No 

Pricing Details

$149 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Dendi

Founded

2019

Country

United States

Website

dendisoftware.com

Vendor Details

Company Name

Ovation

Founded

2017

Country

United States

Website

www.ovationup.com

Product Features

Medical Lab

Audit Trail Yes 
Data Analysis Auditing Yes 
Data Security Yes 
EMR Interface Yes 
Fax Management Yes 
Lab Instrument Interface Yes 
Multi-Location Printing Yes 
Online Instrumentation Yes 
Physician Test Panels Yes 
Procedure-Based Billing No 
Sample Tracking Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

SMS Survey

Alerts / Notifications No 
Analytics / Reporting No 
Audience Targeting No 
Campaign Management No 
Contact Management No 
Customizable Templates No 
Keyword Tracking No 
MMS No 
Mass Texting No 
Message Personalization No 
Scheduled Messaging No 
Survey Builder No 
Template Management No 

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