Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Delpha is an advanced AI-based solution for data quality that employs intelligent agents to evaluate, score, and rectify customer records across six essential dimensions, providing reliable and actionable insights. It quickly spots and ranks data issues, enabling the seamless merging of duplicate accounts, contacts, and leads. Furthermore, Delpha offers instant notifications for changes in contact roles and creates accurate, comprehensive account hierarchies. This enhances the accuracy of pipelines, ultimately increasing revenue while reducing CRM upkeep, and its LinkedIn Connector for Salesforce automatically enriches leads within the sales platform. By integrating both automated correction and co-pilot manual options under user oversight, Delpha equips teams in sales, marketing, finance, and operations to make informed data-driven decisions, refine campaign strategies, streamline financial reporting, and facilitate mergers and acquisitions, making it an invaluable asset for organizations aiming to optimize their data management processes. With its multifaceted approach, Delpha not only improves data integrity but also drives overall business efficiency.
Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon Connect
No
Asset Panda
No
BambooHR
No
Boomi
No
Confluence
No
GitHub
No
Google Workspace
No
Ivanti Neurons
No
Jira Service Management
No
Microsoft Teams
No
Integrations
Amazon Connect
Yes
Asset Panda
Yes
BambooHR
Yes
Boomi
Yes
Confluence
Yes
GitHub
Yes
Google Workspace
Yes
Ivanti Neurons
Yes
Jira Service Management
Yes
Microsoft Teams
Yes
Pricing Details
$300 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Delpha
Founded
2020
Country
France
Website
delpha.io
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot
Product Features
Data Quality
Address Validation
No
Data Deduplication
No
Data Discovery
No
Data Profililng
No
Master Data Management
No
Match & Merge
No
Metadata Management
No