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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Delpha is an advanced AI-based solution for data quality that employs intelligent agents to evaluate, score, and rectify customer records across six essential dimensions, providing reliable and actionable insights. It quickly spots and ranks data issues, enabling the seamless merging of duplicate accounts, contacts, and leads. Furthermore, Delpha offers instant notifications for changes in contact roles and creates accurate, comprehensive account hierarchies. This enhances the accuracy of pipelines, ultimately increasing revenue while reducing CRM upkeep, and its LinkedIn Connector for Salesforce automatically enriches leads within the sales platform. By integrating both automated correction and co-pilot manual options under user oversight, Delpha equips teams in sales, marketing, finance, and operations to make informed data-driven decisions, refine campaign strategies, streamline financial reporting, and facilitate mergers and acquisitions, making it an invaluable asset for organizations aiming to optimize their data management processes. With its multifaceted approach, Delpha not only improves data integrity but also drives overall business efficiency.

Description

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Asset Panda No 
BambooHR No 
Boomi No 
Confluence No 
GitHub No 
Google Workspace No 
Ivanti Neurons No 
Jira Service Management No 
Microsoft Teams No 
NiCE CXone Mpower No 
Okta No 
PagerDuty No 
Resolve No 
ServiceNow No 
Slack No 
Trello No 
Twilio No 
UiPath No 
Zendesk No 

Integrations

Amazon Connect Yes 
Asset Panda Yes 
BambooHR Yes 
Boomi Yes 
Confluence Yes 
GitHub Yes 
Google Workspace Yes 
Ivanti Neurons Yes 
Jira Service Management Yes 
Microsoft Teams Yes 
NiCE CXone Mpower Yes 
Okta Yes 
PagerDuty Yes 
Resolve Yes 
ServiceNow Yes 
Slack Yes 
Trello Yes 
Twilio Yes 
UiPath Yes 
Zendesk Yes 

Pricing Details

$300 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Delpha

Founded

2020

Country

France

Website

delpha.io

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/agent-co-pilot

Product Features

Data Quality

Address Validation No 
Data Deduplication No 
Data Discovery No 
Data Profililng No 
Master Data Management No 
Match & Merge No 
Metadata Management No 

Alternatives

Alternatives