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Average Ratings 0 Ratings
Description
Begin by importing the contacts you've accumulated so far, allowing our platform to securely manage and store your data moving forward. You can seamlessly consolidate duplicate contacts and organize them according to your business needs. Additionally, save your filtering preferences to avoid repeating the process in the future. Bring your leads to life by linking them with various activities, including meetings, calls, and emails. Deloz ensures that your interactions generate optimal outcomes. Enhance your sales strategy by having all essential information readily available during phone calls and email correspondence. With our 2-way synchronization, you'll have access to all significant emails. On average, a sale requires seven interactions; our solution guarantees that you won't overlook any of them, streamlining your efforts for maximum efficiency. By leveraging these tools, you can significantly improve your sales performance and foster stronger relationships with your clients.
Description
To create outstanding customer experiences, it is essential for contact center agents to have a comprehensive and integrated perspective on omnichannel interactions. InteractionSync for Genesys Cloud delivers this capability, allowing agents to provide exceptional service quickly, efficiently, and consistently. A successful holistic customer experience strategy requires the merging and integration of critical systems such as your CRM and contact center. With InteractionSync for Genesys Cloud, agents gain a seamless view of omnichannel interactions within Microsoft Dynamics 365, consistently enhancing customer experiences with both speed and quality. By streamlining navigation and minimizing keystrokes needed to retrieve customer details, agents can save a considerable amount of time. Additionally, features like intelligent screen pops and the automatic generation of Dynamics 365 activities further enhance efficiency, allowing agents to focus more on customer engagement rather than administrative tasks. This integration not only boosts agent productivity but also significantly improves overall customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Flip
No
Genesys Cloud CX
No
Microsoft 365
No
Microsoft Dynamics 365
No
Integrations
Flip
Yes
Genesys Cloud CX
Yes
Microsoft 365
Yes
Microsoft Dynamics 365
Yes
Pricing Details
$9 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Deloz
Country
India
Website
deloz.io
Vendor Details
Company Name
TTEC Digital
Country
United States
Website
ttecdigital.com/solutions/interactionsync
Product Features
Sales Force Automation
Call Management
No
Campaign Management
No
Channel Management
No
Commission Management
No
Contact Management
No
Contract Management
No
Customer Database
No
Email Marketing
No
Field Sales Management
No
Lead Management
No
Opportunity Management
No
Performance Metrics
No
Proposal Generation
No
Referral Tracking
No
Sales Forecasting
No
Territory Management
No
Product Features
Sales Force Automation
Call Management
Yes
Campaign Management
No
Channel Management
No
Commission Management
No
Contact Management
No
Contract Management
No
Customer Database
No
Email Marketing
No
Field Sales Management
No
Lead Management
No
Opportunity Management
No
Performance Metrics
No
Proposal Generation
No
Referral Tracking
No
Sales Forecasting
No
Territory Management
No