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support

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Description

Do you struggle to manage all those alerts and tickets that come in? Dell APEX AIOps can reduce noise, detect incidents sooner, and fix issues faster. Do not let a flood alerts slow you. We remove these annoying alerts automatically so that you can enjoy your day without distraction. Never look at a ticket again. We send you "Situations" instead of tickets so you can fix problems faster before your customers complain. Stop wasting your time switching between tools. We bring all the tools together in one place, so you can manage any incident regardless of its origin. Use AI and ML to identify patterns and prevent them from happening again. Continuous delivery means continuous changes. Dell APEX AIOps automates the incident management workflow to provide continuous improvement. This gives you more time for other important and enjoyable tasks.

Description

LogicMonitor is the leading SaaS-based, fully-automated observability platform for enterprise IT and managed service providers. Cloud-first and hybrid ready. LogicMonitor helps enterprises and managed service providers gain IT insights through comprehensive visibility into networks, cloud, applications, servers, log data and more within one unified platform. Drive collaboration and efficiency across IT and DevOps teams, in a fully secure, intelligently automated platform. By providing end-to-end observability for enterprise businesses, LogicMonitor connects coders to consumers, customer experience to the cloud, infrastructure to applications and business insights into instant actions. Maximize uptime, optimize end-user experience, predict what comes next, and keep your business fearlessly moving forward.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AlertOps Yes 
Axonius No 
Azure Marketplace No 
Causal No 
Clarity Security No 
ConnectWise PSA No 
Datto RMM No 
Dell APEX Yes 
Exoprise CloudReady Yes 
Exoprise Service Watch Yes 
HCL IntelliOps Event Management No 
HCL MyXalytics FinOps Yes 
HCL iControl Yes 
MyGlue No 
Network Glue No 
PagerDuty No 
PagerTree No 
Panaseer No 
Squadcast No 
Squid Alerts No 

Integrations

AlertOps Yes 
Axonius Yes 
Azure Marketplace Yes 
Causal Yes 
Clarity Security Yes 
ConnectWise PSA Yes 
Datto RMM Yes 
Dell APEX No 
Exoprise CloudReady No 
Exoprise Service Watch No 
HCL IntelliOps Event Management Yes 
HCL MyXalytics FinOps No 
HCL iControl No 
MyGlue Yes 
Network Glue Yes 
PagerDuty Yes 
PagerTree Yes 
Panaseer Yes 
Squadcast Yes 
Squid Alerts Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

One platform, endless possibilities. LogicMonitor is a unified observability platform that includes fully-automated monitoring of infrastructure, cloud, containers, networks, servers, databases, storage, and website uptime. Log analysis and application performance monitoring are available as additional services for even more insights.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Dell Technologies

Founded

1984

Country

United States

Website

www.dell.com/en-us/dt/apex/aiops.htm

Vendor Details

Company Name

LogicMonitor

Founded

2008

Country

United States

Website

www.logicmonitor.com

Product Features

DevOps

Approval Workflow No 
Dashboard Yes 
KPIs No 
Policy Management No 
Portfolio Management No 
Prioritization No 
Release Management No 
Timeline Management No 
Troubleshooting Reports No 

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

IT Infrastructure Monitoring

Alerts / Notifications No 
Application Monitoring No 
Bandwidth Monitoring No 
Capacity Planning No 
Configuration Change Management No 
Data Movement Monitoring No 
Health Monitoring No 
Multi-Platform Support No 
Performance Monitoring No 
Point-in-Time Visibility No 
Reporting / Analytics No 
Virtual Machine Monitoring No 

IT Management

Capacity Monitoring Yes 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring Yes 

Product Features

Application Performance Monitoring (APM)

Baseline Manager Yes 
Diagnostic Tools Yes 
Full Transaction Diagnostics No 
Performance Control Yes 
Resource Management No 
Root-Cause Diagnosis Yes 
Server Performance Yes 
Trace Individual Transactions No 

Infrastructure-as-a-Service (IaaS)

Analytics / Reporting Yes 
Configuration Management No 
Data Migration No 
Data Security No 
Load Balancing No 
Log Access No 
Network Monitoring Yes 
Performance Monitoring Yes 
SLA Monitoring Yes 

IT Infrastructure Monitoring

Alerts / Notifications Yes 
Application Monitoring Yes 
Bandwidth Monitoring Yes 
Capacity Planning Yes 
Configuration Change Management No 
Data Movement Monitoring Yes 
Health Monitoring Yes 
Multi-Platform Support Yes 
Performance Monitoring Yes 
Point-in-Time Visibility Yes 
Reporting / Analytics Yes 
Virtual Machine Monitoring Yes 

IT Management

Capacity Monitoring Yes 
Compliance Management Yes 
Event Logs Yes 
Hardware Inventory No 
IT Budgeting Yes 
License Management No 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory No 
User Activity Monitoring Yes 

IT Security

Anti Spam No 
Anti Virus No 
Email Attachment Protection No 
Event Tracking Yes 
IP Protection No 
Internet Usage Monitoring No 
Intrusion Detection System Yes 
Spyware Removal No 
Two-Factor Authentication No 
Vulnerability Scanning Yes 
Web Threat Management Yes 
Web Traffic Reporting No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling No 

Network Automation

Compliance Monitoring No 
Configuration Backup No 
Configuration Changes No 
Network Orchestration No 
Performance Monitoring No 
Tool Access Control No 
Vulnerability Assessments No 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager Yes 
Diagnostic Tools Yes 
IP Address Monitoring Yes 
Internet Usage Monitoring Yes 
Real Time Analytics Yes 
Resource Management Yes 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting Yes 

Network Security

Access Control Yes 
Analytics / Reporting Yes 
Compliance Reporting No 
Firewalls No 
Internet Usage Monitoring Yes 
Intrusion Detection System Yes 
Threat Response Yes 
VPN No 
Vulnerability Scanning Yes 

Reporting

Customizable Dashboard Yes 
Data Source Connectors No 
Drag & Drop No 
Drill Down Yes 
Email Reports No 
Financial Reports No 
Forecasting Yes 
Marketing Reports No 
OLAP No 
Report Export Yes 
Sales Reports No 
Scheduled / Automated Reports Yes 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access Yes 
Network Monitoring Yes 
Patch Management No 
Real-time Alerts Yes 
Remediation Management Yes 

Server Management

CPU Monitoring Yes 
Credential Management Yes 
Database Servers Yes 
Email Monitoring Yes 
Event Logs Yes 
History Tracking Yes 
Patch Management No 
Scheduling No 
User Activity Monitoring No 
Virtual Machine Monitoring Yes 

Website Monitoring

Availability Testing Yes 
Event Logs Yes 
Event-Based Notifications Yes 
FTP Monitoring Yes 
Mail Server Monitoring No 
Maintenance Scheduling Yes 
Performance Metrics Yes 
Real Time Monitoring Yes 
Transaction Monitoring Yes 
Uptime Reporting Yes 

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