Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback. Customer feedback can be incorporated into your business strategy within minutes, not weeks. Easily customize NPS, CSAT and CES survey templates in Delighted - Send surveys directly to customers via email, SMS text, in app, or link URL. - Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more - Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports. - Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference

Description

Ezy Survey Products and Services can support your organization at any level of your survey project, whether it's a basic web survey with a limited number of respondents or a comprehensive Enterprise Feedback Management Solution, by offering professional turnkey solutions that encompass customer feedback collection, market research tools, mobile surveys, and more. Clients trust ezysurvey's feedback solutions to uncover opportunities, enhance products and services, foster relationships, and drive overall business expansion. With a user-friendly, web-based survey platform, we harness the capabilities of the internet to deliver results in a more economical and efficient manner, allowing organizations to gain insights quickly and effectively. Our commitment to providing tailored solutions ensures that every client's unique needs are met throughout the survey process.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

5X Yes 
Commerce.AI Yes 
Ethyca Yes 
Flatly Yes 
Geckoboard Yes 
Grow Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Idiomatic Yes 
Kapiche Yes 
Neyox Yes 
Quaeris Yes 
Raklet Yes 
Salesforce Yes 
Shift Yes 
StarfishETL Yes 
Startdeliver Yes 
Stripe Yes 
Tability Yes 
Zulip Yes 

Integrations

5X No 
Commerce.AI No 
Ethyca No 
Flatly No 
Geckoboard No 
Grow No 
HubSpot CRM No 
HubSpot Customer Platform No 
Idiomatic No 
Kapiche No 
Neyox No 
Quaeris No 
Raklet No 
Salesforce No 
Shift No 
StarfishETL No 
Startdeliver No 
Stripe No 
Tability No 
Zulip No 

Pricing Details

Free
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Qualtrics

Founded

2002

Country

United States

Website

delighted.com

Vendor Details

Company Name

ezySurvey

Founded

1990

Country

Greece

Website

www.ezysurvey.com

Product Features

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools Yes 
Video Feedback No 
Visual Feedback Tools Yes 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

NPS

SMS Survey

Alerts / Notifications No 
Analytics / Reporting Yes 
Audience Targeting No 
Campaign Management No 
Contact Management No 
Customizable Templates Yes 
Keyword Tracking No 
MMS No 
Mass Texting No 
Message Personalization No 
Scheduled Messaging No 
Survey Builder Yes 
Template Management Yes 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Product Features

Survey

Custom Survey URLs Yes 
Data Analysis Tools No 
Email Marketing Yes 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Alternatives

Alternatives

Brew Survey Reviews

Brew Survey

BaseMobility
Amplitude Research Solutions Reviews

Amplitude Research Solutions

Amplitude Research
Survey Analytics Reviews

Survey Analytics

QuestionPro
SA Survey Manager Reviews

SA Survey Manager

Interact Solutions
Checker Software Reviews

Checker Software

Checker Software Systems