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Description

Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback. Customer feedback can be incorporated into your business strategy within minutes, not weeks. Easily customize NPS, CSAT and CES survey templates in Delighted - Send surveys directly to customers via email, SMS text, in app, or link URL. - Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more - Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports. - Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference

Description

Creating an Affirmative Action Plan (AAP) can be a daunting and intricate task, especially when navigating the current enforcement landscape set by the OFCCP. Understanding this challenge, BCG has developed a comprehensive and innovative model that empowers users of all experience levels to swiftly and effectively create compliant AAPs while also gaining valuable insights into EEO regulations. This approach is designed not only to streamline the AAP development process but also to offer essential support and educational resources for a deeper comprehension of these regulations. Our myAAP Software is composed of three key elements: an intuitive and cutting-edge software platform, the assistance of a dedicated myAAP Solution Specialist to facilitate your AAP journey, and extensive training in EEO/AA practices, complemented by a free BCGi In-Sight Membership for ongoing support. With the right tools and resources, organizations can confidently tackle the complexities of affirmative action planning.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

5X Yes 
BI Book Yes 
Churned Yes 
CorralData Yes 
Flatly Yes 
Geckoboard Yes 
HSI Donesafe Yes 
HubSpot Customer Platform Yes 
Micromerce Yes 
Numerics Yes 
Prodsight Yes 
Quickwork Yes 
Raklet Yes 
Shopify Yes 
Simon AI Yes 
StarfishETL Yes 
SupporTrends Yes 
Workers by Delos Yes 
Xplenty Yes 

Integrations

5X No 
BI Book No 
Churned No 
CorralData No 
Flatly No 
Geckoboard No 
HSI Donesafe No 
HubSpot Customer Platform No 
Micromerce No 
Numerics No 
Prodsight No 
Quickwork No 
Raklet No 
Shopify No 
Simon AI No 
StarfishETL No 
SupporTrends No 
Workers by Delos No 
Xplenty No 

Pricing Details

Free
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Qualtrics

Founded

2002

Country

United States

Website

delighted.com

Vendor Details

Company Name

Biddle Consulting Group

Founded

1974

Country

United States

Website

biddle.com/myaap-software.html

Product Features

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools Yes 
Video Feedback No 
Visual Feedback Tools Yes 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

NPS

SMS Survey

Alerts / Notifications No 
Analytics / Reporting Yes 
Audience Targeting No 
Campaign Management No 
Contact Management No 
Customizable Templates Yes 
Keyword Tracking No 
MMS No 
Mass Texting No 
Message Personalization No 
Scheduled Messaging No 
Survey Builder Yes 
Template Management Yes 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Product Features

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