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Average Ratings 0 Ratings
Description
Delib is a company focused on enhancing civic engagement through its primary offering, Citizen Space, which serves as a web-based solution for public sector entities to conduct online consultations, community engagement initiatives, surveys, and mandatory consultation processes, all within a secure framework that requires no software installation. Citizen Space empowers teams to create and launch engagement activities, utilize geospatial mapping, gather responses via desktop or mobile devices, and analyze data instantly through dashboards, while also allowing for the export and reporting of insights to inform decision-making, all while adhering to accessibility and privacy standards. By centralizing workflows for citizen and stakeholder participation, it enables planners, policymakers, and regulators to handle formal consultations, spatial planning, climate engagement, and evidence requests more effectively and with improved response rates, ultimately fostering greater public trust and transparency in governance. Moreover, this innovative platform contributes to a more informed citizenry by providing tools that facilitate meaningful dialogue between the public and decision-makers.
Description
Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS.
Citizen Engagement
Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service.
The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time.
CCaaS
Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs.
This application helps customers increase their First Contact Resolution (FCR).
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Delib
Founded
2001
Country
United Kingdom
Website
www.delib.net
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
verint.com
Product Features
Product Features
Government
Budgeting & Forecasting
No
Code Enforcement
No
Compliance Management
No
Fixed Asset Management
No
Inventory Management
No
License Issuance
No
Permit Issuance
No
Purchasing & Receiving
No
Self Service Portal
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
No