Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
SparkCognition, an industrial AI company, has created a natural language processing solution that automates the workflows of unstructured data within companies so that humans can concentrate on high-value business decisions. DeepNLP uses machine learning to automate the retrieval, classification, and analysis of information.
DeepNLP integrates with existing workflows to allow organizations to respond more quickly to changes in their businesses and get quick answers to specific queries.
Description
Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.
API Access
Has API
No
API Access
Has API
Yes
Integrations
8x8
No
Ada
No
Amazon Connect
No
Amazon Lex
No
Avaya Cloud Office
No
Capacity
No
Cognigy.AI
No
Facebook Messenger
No
Intercom
No
Kik
No
Integrations
8x8
Yes
Ada
Yes
Amazon Connect
Yes
Amazon Lex
Yes
Avaya Cloud Office
Yes
Capacity
Yes
Cognigy.AI
Yes
Facebook Messenger
Yes
Intercom
Yes
Kik
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SparkCognition
Founded
2013
Country
United States
Website
www.sparkcognition.com/products/deepnlp/
Vendor Details
Company Name
Dimension Labs
Country
United States
Website
www.dimensionlabs.io
Product Features
Data Extraction
Disparate Data Collection
No
Document Extraction
No
Email Address Extraction
No
IP Address Extraction
No
Image Extraction
No
Phone Number Extraction
No
Pricing Extraction
No
Web Data Extraction
No
Machine Learning
Deep Learning
No
ML Algorithm Library
No
Model Training
No
Natural Language Processing (NLP)
Yes
Predictive Modeling
No
Statistical / Mathematical Tools
Yes
Templates
No
Visualization
No
Natural Language Processing
Co-Reference Resolution
Yes
In-Database Text Analytics
Yes
Named Entity Recognition
Yes
Natural Language Generation (NLG)
No
Open Source Integrations
Yes
Parsing
Yes
Part-of-Speech Tagging
Yes
Sentence Segmentation
Yes
Stemming/Lemmatization
Yes
Tokenization
Yes