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features
design
support

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Write a Review

Description

SparkCognition, an industrial AI company, has created a natural language processing solution that automates the workflows of unstructured data within companies so that humans can concentrate on high-value business decisions. DeepNLP uses machine learning to automate the retrieval, classification, and analysis of information. DeepNLP integrates with existing workflows to allow organizations to respond more quickly to changes in their businesses and get quick answers to specific queries.

Description

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

8x8 No 
Ada No 
Amazon Connect No 
Amazon Lex No 
Avaya Cloud Office No 
Capacity No 
Cognigy.AI No 
Facebook Messenger No 
Intercom No 
Kik No 
Kore.ai No 
LiveChat No 
Medallia No 
Microsoft Bot Framework No 
Oracle Digital Assistant No 
Qualtrics XM Platform No 
QuestionPro No 
Rasa No 
X (Twitter) No 
Yellow.ai No 

Integrations

8x8 Yes 
Ada Yes 
Amazon Connect Yes 
Amazon Lex Yes 
Avaya Cloud Office Yes 
Capacity Yes 
Cognigy.AI Yes 
Facebook Messenger Yes 
Intercom Yes 
Kik Yes 
Kore.ai Yes 
LiveChat Yes 
Medallia Yes 
Microsoft Bot Framework Yes 
Oracle Digital Assistant Yes 
Qualtrics XM Platform Yes 
QuestionPro Yes 
Rasa Yes 
X (Twitter) Yes 
Yellow.ai Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

SparkCognition

Founded

2013

Country

United States

Website

www.sparkcognition.com/products/deepnlp/

Vendor Details

Company Name

Dimension Labs

Country

United States

Website

www.dimensionlabs.io

Product Features

Data Extraction

Disparate Data Collection No 
Document Extraction No 
Email Address Extraction No 
IP Address Extraction No 
Image Extraction No 
Phone Number Extraction No 
Pricing Extraction No 
Web Data Extraction No 

Machine Learning

Deep Learning No 
ML Algorithm Library No 
Model Training No 
Natural Language Processing (NLP) Yes 
Predictive Modeling No 
Statistical / Mathematical Tools Yes 
Templates No 
Visualization No 

Natural Language Processing

Co-Reference Resolution Yes 
In-Database Text Analytics Yes 
Named Entity Recognition Yes 
Natural Language Generation (NLG) No 
Open Source Integrations Yes 
Parsing Yes 
Part-of-Speech Tagging Yes 
Sentence Segmentation Yes 
Stemming/Lemmatization Yes 
Tokenization Yes 

Product Features

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