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Average Ratings 49 Ratings

Total
ease
features
design
support

Description

Faronics Deep Freeze ensures that PCs remain virtually invulnerable. It safeguards endpoints by preserving a snapshot of the preferred configuration and settings established by the IT Administrator. With a swift reboot, any undesired alterations are eliminated, returning the system to its original Frozen state. Lock in your endpoints at the desired configuration. Any unexpected modifications can be reversed effortlessly with a reboot. This solution allows users unfettered access while avoiding the constraints of strict computer lockdowns for security purposes. By simply rebooting, you can counteract configuration drifts while still enabling users to save their progress. Malicious changes can also be reversed upon reboot, providing protection against phishing attacks. Only software that has received approval will remain, while unauthorized applications are removed, thereby ensuring compliance with licensing regulations. Additionally, it effectively mitigates harmful changes, including those posed by zero-day vulnerabilities, ensuring the integrity of your systems. Ultimately, Deep Freeze combines robust security with user flexibility, making it an essential tool for IT management.

Description

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256. Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot & reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Anti-Executable Yes 
ThreatAware Yes 

Integrations

Anti-Executable No 
ThreatAware No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0
The product is completely free of charge, no fees and no ads
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Faronics

Website

www.faronics.com/products/deep-freeze/enterprise

Vendor Details

Company Name

Electronic Team, Inc.

Founded

2001

Country

United States

Website

www.helpwire.app/

Product Features

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling Yes 
Software Inventory No 
User Activity Monitoring No 

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

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