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Description

ValueCloud® offers a robust framework and repository designed to store and analyze critical customer value information, transforming it into actionable insights and valuable assets that can be utilized by various teams within the organization, including product managers, marketers, sales personnel, value engineers, professional services, and customer success teams. Understanding customer value is essential and represents the next necessary advancement in Customer Relationship Management, as authentic relationships with customers hinge entirely on the perceived value offered. However, existing CRM systems and other business platforms lack the functionality needed for effective customer value management. We assert that any organization aiming to transition to higher value and higher margin business models must treat customer value as a crucial strategic asset, which will not only foster competitive differentiation but also enrich discussions, establish trusted advisor relationships, and ultimately drive improved business outcomes. A focus on customer value management will enable companies to navigate the complexities of modern markets more effectively.

Description

Driving the evolution of digital transformation while empowering knowledge workers to realize their full potential is central to our philosophy. We firmly believe that the true strength of AI lies in its ability to work alongside humans, taking care of urgent yet low-value repetitive tasks, thereby allowing individuals to dedicate more time to innovative and fulfilling projects. This not only enhances personal job satisfaction but also fosters genuine value creation for organizations. Furthermore, we maintain that the advantages of AI come not from displacing human employees but from amplifying their capabilities, which is the foundation of Knowledge Automation. Arago aims to extend the advantages of Artificial Intelligence to enterprise clients worldwide through Knowledge Automation solutions. After receiving an investment from KKR in 2014, we significantly accelerated the development of our HIRO system and broadened our Knowledge Automation services to encompass all processes and industries as a SaaS offering, ensuring that businesses can harness this transformative technology effectively. Ultimately, our goal is to transform workplaces into environments where human ingenuity is complemented by AI, leading to a future of enhanced productivity and innovation.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Indent Yes 
Microsoft Dynamics 365 Yes 
SAP Store No 
Salesforce Yes 

Integrations

Indent No 
Microsoft Dynamics 365 No 
SAP Store Yes 
Salesforce No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

DecisionLink

Founded

1995

Country

United States

Website

www.decisionlink.com/products/

Vendor Details

Company Name

Almato AG

Founded

1998

Country

Germany

Website

www.almato.com/en/solutions/hiro-ai

Product Features

Customer Data Platforms (CDP)

Behavioral Analytics No 
Campaign Management No 
Customer Profiles No 
Customer Segmentation No 
Data Integration No 
Data Matching No 
GDPR Compliance No 
Personalization No 
Predictive Modeling No 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning Yes 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) Yes 

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