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Average Ratings 0 Ratings
Description
Decidim offers a free, open, and secure technological framework that incorporates all democratic principles, making it possible to reshape democracy. This innovative platform empowers citizens, organizations, and public entities to engage in democratic self-organization on various levels. We provide valuable assistance in establishing democratic governance systems tailored to diverse organizational needs. With an unprecedented focus on transparency, traceability, and information integrity, Decidim prioritizes security, privacy, and confidentiality for every participant involved. Entirely constructed from free software and supported by collaborative content, the platform benefits from contributions by the Metadecidim community. By utilizing Decidim, we are fostering a versatile democratic structure that has gained the trust of numerous organizations globally for their democratic engagement. The Metadecidim community plays a vital role in shaping the platform's design and advancing the project, collaborating on feature enhancements and identifying bugs for ongoing improvements. As we enhance Decidim, we continue to explore new functionalities that meet the evolving needs of democratic processes worldwide.
Description
Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS.
Citizen Engagement
Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service.
The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time.
CCaaS
Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs.
This application helps customers increase their First Contact Resolution (FCR).
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Decidim
Website
decidim.org
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
verint.com
Product Features
Product Features
Government
Budgeting & Forecasting
No
Code Enforcement
No
Compliance Management
No
Fixed Asset Management
No
Inventory Management
No
License Issuance
No
Permit Issuance
No
Purchasing & Receiving
No
Self Service Portal
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
No