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Description
Engage our generative AI agents to deliver an extraordinary experience for your customers. Our solutions are trusted by both large enterprises and rapidly growing startups alike. Enjoy completely generative responses and actions, eliminating the need for intricate decision trees or pre-written replies. Seamlessly integrate with your existing tools and data sources, requiring no effort on your part. Leverage your knowledge bases, APIs, and workflows to fully harness the AI's capabilities. Empower your team with an AI assistant that handles repetitive tasks and continuously adapts based on interactions. Discover trends, detect irregularities, and conduct in-depth analyses of your valuable conversations. Transform your support operations into a catalyst for growth, allowing you to scale revenue without increasing headcount. With Decagon's production services hosted on top-tier cloud platforms like Amazon AWS, we ensure secure operations through Amazon's Virtual Private Cloud, complemented by web application firewalls and routine vulnerability assessments. By choosing us, you not only enhance efficiency but also pave the way for innovation in customer engagement.
Description
500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents.
1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents.
2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations.
3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard.
4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing.
5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction
API Access
Has API
Yes
API Access
Has API
No
Integrations
Aircall
No
Amazon Virtual Private Cloud
Yes
Amazon Web Services (AWS)
Yes
Attentive
No
Blotout
No
Flip
No
HubSpot CRM
No
HubSpot Customer Platform
No
Magento
No
Meltano
No
Integrations
Aircall
Yes
Amazon Virtual Private Cloud
No
Amazon Web Services (AWS)
No
Attentive
Yes
Blotout
Yes
Flip
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Magento
Yes
Meltano
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$59/agent/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Decagon
Country
United States
Website
decagon.ai/
Vendor Details
Company Name
Richpanel
Founded
2019
Country
United States
Website
richpanel.com
Product Features
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
Yes
Email Management
Yes
Knowledge Base
No
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
No
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
Yes
Website Visitor Tracking
Yes
