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Description
Engage our generative AI agents to deliver an extraordinary experience for your customers. Our solutions are trusted by both large enterprises and rapidly growing startups alike. Enjoy completely generative responses and actions, eliminating the need for intricate decision trees or pre-written replies. Seamlessly integrate with your existing tools and data sources, requiring no effort on your part. Leverage your knowledge bases, APIs, and workflows to fully harness the AI's capabilities. Empower your team with an AI assistant that handles repetitive tasks and continuously adapts based on interactions. Discover trends, detect irregularities, and conduct in-depth analyses of your valuable conversations. Transform your support operations into a catalyst for growth, allowing you to scale revenue without increasing headcount. With Decagon's production services hosted on top-tier cloud platforms like Amazon AWS, we ensure secure operations through Amazon's Virtual Private Cloud, complemented by web application firewalls and routine vulnerability assessments. By choosing us, you not only enhance efficiency but also pave the way for innovation in customer engagement.
Description
Level AI delivers an AI platform for modern contact center operations, enabling organizations to analyze customer conversations, automate quality monitoring, and improve service performance across voice and chat.
The platform processes every interaction to reveal customer issues, operational trends, and agent performance insights that traditional QA sampling often misses.
Level AI combines conversation intelligence, automated quality assurance, real-time agent assistance, and AI virtual agents within a single system trained on real customer interactions.
By turning conversations into structured data and operational insights, organizations gain the visibility needed to improve resolution rates, increase automation, and scale support operations more efficiently.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Operata
Yes
Salesforce
Yes
Zendesk
Yes
Amazon Virtual Private Cloud
Yes
Amazon Web Services (AWS)
Yes
Assembled
No
Five9
No
Freshchat
No
Genesys Cloud CX
No
Google Drive
No
Integrations
Operata
Yes
Salesforce
Yes
Zendesk
Yes
Amazon Virtual Private Cloud
No
Amazon Web Services (AWS)
No
Assembled
Yes
Five9
Yes
Freshchat
Yes
Genesys Cloud CX
Yes
Google Drive
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Decagon
Country
United States
Website
decagon.ai/
Vendor Details
Company Name
Level AI
Founded
2020
Country
United States
Website
thelevel.ai/
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Conversation Intelligence
AI Insights
Yes
Account Health Alerts
No
Call Analytics
Yes
Call Recording
Yes
Call Recording Cloud Storage
Yes
Call Snippets
No
Call Transcription
Yes
Call/Meeting Sharing
No
Sales Coaching
Yes
Topic Tags
Yes
Topic-Based Analytics
Yes
Video Conferencing Analytics
Yes
Win/Loss Analysis
Yes
Speech Analytics
Automatic Transcription
Yes
Call Center Management
Yes
Call Recording
Yes
Customer Experience Management
Yes
Data Security
Yes
Natural Language Processing
Yes
Predictive Analytics
Yes
Self-Service Search
Yes
Sentiment Analysis
Yes
Surveys & Feedback
Yes
Workforce Optimization (WFO)
Interaction Analytics
Yes
Liability Recording
No
Performance Management
Yes
Quality Management
Yes
Real-time Guidance
Yes
Reporting
Yes
Speech Analytics
Yes
Surveying
Yes
Workforce Management
No
eLearning
No
