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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Deacon is an intuitive AI customer support agent tailored for startups, small to medium enterprises, and apps with a distinctive vibe. You can effortlessly upload your help documents or connect your website, allowing Deacon to begin assisting your users with their inquiries right away. Moreover, Deacon is equipped to collect valuable user insights, including identifying pain points, uncovering missing features, and understanding end goals, which aids in accelerating your development process, fine-tuning your offerings, or targeting specific market segments. Integrating the customer support widget into your application is quick and free, requiring just a single line of code, enabling you to engage with your users around the clock in any language. With Deacon, customer satisfaction becomes a priority as you gain deeper insights into user needs and preferences, driving your business towards greater success.

Description

Outverse is an AI-powered solution aimed at resolving customer support challenges by autonomously addressing up to 80% of intricate inquiries while efficiently routing the remaining cases to support and success teams. This platform boasts an AI Agent that can handle tasks such as billing adjustments, subscription refunds, and account management for verified users, guaranteeing that actions are completed swiftly and correctly. Additionally, for more complicated issues, Outverse provides an Internal Copilot with customizable playbooks, which empowers support teams to automate frequent workflows and reduce resolution times significantly. The system facilitates smooth escalation and hand-offs by implementing tailored rules that guide customer interactions to the right team or agent, ensuring that urgent matters are prioritized. Outverse proves especially advantageous for sectors with stringent regulations, teams facing a high volume of tickets, and organizations offering complex software solutions. Furthermore, its intuitive design enhances operational efficiency, allowing businesses to focus on delivering exceptional customer experiences.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

HubSpot CRM No 
Jira No 
Notion No 
Salesforce No 
Slack No 
Snowflake No 
Stripe No 
Zendesk No 

Integrations

HubSpot CRM Yes 
Jira Yes 
Notion Yes 
Salesforce Yes 
Slack Yes 
Snowflake Yes 
Stripe Yes 
Zendesk Yes 

Pricing Details

$40/month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Deacon

Founded

2006

Country

United Kingdom

Website

heydeacon.com

Vendor Details

Company Name

Outverse

Founded

2021

Country

United Kingdom

Website

www.outverse.com

Product Features

Alternatives

Alternatives

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