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support

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Description

Enhance efficiency, increase profits, and accelerate growth with GlobalEdge, the leading enterprise resource planning (ERP) solution specifically designed for field service industries such as commercial food equipment maintenance, HVAC, and petroleum services. By utilizing a unified platform, you can improve customer management and service through features like service agreement tracking, scheduling, billing, purchasing, and accounting, all in one place. The system's adaptable and customizable views empower dispatchers and various departments to oversee the information related to jobs, different job types, or the schedule for the day, week, or month. From a single, centralized interface, users can effortlessly organize recurring services from one work order and instantly dispatch tasks to all divisions of the business, ensuring that technicians in the field receive real-time updates. With GlobalEdge, you not only streamline your operations but also elevate the level of service you provide to your clients.

Description

FieldAware's field service management platform serves as the central hub for your everyday operations, streamlining time-consuming tasks such as scheduling, dispatching, and invoicing to enhance the efficiency of your field personnel by providing essential project information readily available. This innovative solution, referred to as the FieldAware Field Service Hub, represents a significant advancement toward achieving operational excellence. The software efficiently manages the scheduling process and maximizes the productivity of your field team; by entering details such as service areas, expertise, and historical project data, the system can automatically optimize schedules for the entire team with just a click, instantly sending updates to their mobile devices. Moreover, the FieldAware Field Service Hub simplifies the complexities of field service management, ensuring that our technology prioritizes what is truly important—supporting operations in the field. With our comprehensive features and functionalities, your service organization can achieve impressive results that have a lasting impact on your business. Ultimately, FieldAware empowers your team to focus on what they do best while our software takes care of the intricacies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

QuickBooks Online Yes 
Deskera No 
Longview Tax Yes 
Microsoft 365 Yes 
NetSuite No 
Salesforce No 
Xero No 

Integrations

QuickBooks Online Yes 
Deskera Yes 
Longview Tax No 
Microsoft 365 No 
NetSuite Yes 
Salesforce Yes 
Xero Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$70 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Davisware

Founded

1988

Country

United States

Website

www.davisware.com/field-service-management-software-globaledge/

Vendor Details

Company Name

FieldAware

Founded

2009

Country

United States

Website

www.fieldaware.com

Product Features

Equipment Maintenance

Customer Database Yes 
Dispatch Management Yes 
Equipment Tracking Yes 
Inventory Control Yes 
Job Management Yes 
Maintenance Scheduling Yes 
Warranty Tracking Yes 
Work Order Management Yes 

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

HVAC

Billing & Invoicing Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Maintenance Scheduling Yes 
Mobile Access Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Oil and Gas

Compliance Management No 
Equipment Management No 
Inventory Management No 
Job Costing No 
Logistics Management No 
Maintenance Management No 
Material Management No 
Project Management No 
Resource Management No 
Scheduling No 
Work Order Management No 

Service Dispatch

Billing & Invoicing Yes 
Call Center Management Yes 
Contract Management No 
Customer Database Yes 
Inventory Control Yes 
Job Management Yes 
Job Tracking Yes 
Mobile Access No 
Routing No 
Scheduling Yes 
Self Service Portal No 
Service History Tracking Yes 
Technician Management No 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Product Features

Construction Management

Accounting Integration No 
Budget Tracking/Job Costing Yes 
CRM Yes 
Change Orders Yes 
Commercial No 
Contract Management Yes 
Contractors No 
Equipment Tracking Yes 
Estimating No 
Incident Reporting No 
Mobile Access Yes 
Offline Access Yes 
RFI & Submittals No 
Residential No 
Subcontractor Management No 
Timesheets Yes 

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Home Care

Billing & Invoicing Yes 
Care Plan Management No 
Caregiver Management No 
Client Management Yes 
Field Communication Yes 
Insurance Management No 
Payroll Management No 
Scheduling Yes 
Visit Verification Yes 

Home Health Care

Billing & Invoicing Yes 
Charting No 
Electronic Signature Yes 
Employee Tracking Yes 
Medication Database No 
Patient Intake Yes 
Scheduling Yes 
Time / Task Reporting Yes 

HVAC

Billing & Invoicing No 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control No 
Job Management Yes 
Maintenance Scheduling Yes 
Mobile Access Yes 
Quotes / Estimates No 
Routing Yes 
Scheduling Yes 
Service History Tracking No 
Technician Management No 
Work Order Management No 

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

Landscape Management

Billing & Invoicing Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Groundskeeping No 
Inventory Control Yes 
Irrigation Tracking No 
Job Management Yes 
Landscape Design No 
Mobile Access Yes 
Payroll Management No 
Plant Database No 
Quotes / Estimates Yes 
Routing Yes 
Scheduling & Appointments Yes 
Work Order Management No 

Oil and Gas

Compliance Management No 
Equipment Management Yes 
Inventory Management No 
Job Costing No 
Logistics Management No 
Maintenance Management Yes 
Material Management No 
Project Management No 
Resource Management No 
Scheduling Yes 
Work Order Management Yes 

Pest Control

Billing & Invoicing Yes 
Customer Service History Yes 
Dispatch Management Yes 
Fleet Management No 
Inventory Control No 
Mobile Access Yes 
Pest Activity Tracking No 
Pesticide Usage Tracking Yes 
Property Layouts No 
Quotes / Estimates Yes 
Scheduling Yes 

Plumbing

Billing & Invoicing Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control No 
Job Management Yes 
Mobile Access Yes 
Quotes / Estimates No 
Routing No 
Scheduling No 
Service History Tracking Yes 
Technician Management No 
Work Order Management Yes 

Professional Services Automation

Billing & Invoicing Yes 
CRM Yes 
Client Portal No 
Collaboration Tools No 
Document Management No 
Portfolio Management No 
Project Management No 
Proposal Generation Yes 
Quote Management Yes 
Resource Management Yes 
Time & Expense Tracking No 

Recycling

Billing & Invoicing Yes 
Brokerage Management No 
Buy / Sell Ticketing No 
Container Management No 
Customer Database Yes 
Dispatch Management Yes 
Electronics Recycling No 
Fingerprint Scanning No 
ID Scanning No 
Integrated Cameras No 
Inventory Tracking Yes 
Logistics No 
Market Price Tracking No 
Plant Management No 
Plastics Recycling No 
Pulp & Paper Recycling No 
Receiving / Production Management No 
Scrap Recycling No 

Scheduling

Alerts/Notifications Yes 
Appointment Scheduling No 
Automated Scheduling Yes 
Calendar Management Yes 
Class Scheduling No 
Employee Scheduling Yes 
Facility Scheduling No 
Group Scheduling No 
Interview Scheduling No 
Meeting Room Booking No 
Multi-Location Yes 
Online Scheduling Yes 
Payment Processing No 
Real-time Scheduling Yes 
Reservations No 
Resource Scheduling Yes 
Room Booking Management Yes 

Security System Installer

Billing & Invoicing Yes 
Customer Management Yes 
Document Imaging Yes 
Inventory Management No 
Job Costing No 
Lead Management No 
Quotes / Estimates Yes 
Scheduling Yes 
Work Order Management Yes 

Service Dispatch

Billing & Invoicing Yes 
Call Center Management No 
Contract Management Yes 
Customer Database Yes 
Inventory Control Yes 
Job Management Yes 
Job Tracking Yes 
Mobile Access Yes 
Routing Yes 
Scheduling Yes 
Self Service Portal Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Waste Management

Billing & Invoicing Yes 
Customer Accounts Yes 
Customer Database Yes 
Equipment Tracking No 
Inventory Management No 
Routing Yes 
Scheduling Yes 
Waste Disposal No 
Work Order Management Yes 

Work Order

Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Preventive Maintenance Yes 
Quotes / Estimates Yes 
Recurring Appointments Yes 
Routing No 
Scheduling Yes 
Task Management Yes 

Alternatives

Alternatives