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Description
DataOrb is an innovative company that prioritizes artificial intelligence to help businesses enhance their understanding of customer empathy across various touchpoints and channels. By utilizing DataOrb's Customer Engagement Hub, organizations can transform their strategies by converting insights into actionable steps. The platform equips employees with the DataOrb AI Coach to facilitate measurable improvements, leading to enhanced insights, greater employee satisfaction, improved performance, and increased overall value. With a focus on impact, businesses can boost customer satisfaction, empower their agents, and drive revenue through this AI-driven engagement hub. Additionally, DataOrb provides improved visibility into product-related issues and customer grievances across multiple channels, allowing companies to address potential problems before they escalate. The comprehensive data aggregation from all customer interactions ensures that no information is overlooked, while DataOrb's connectors effectively centralize data from social platforms, contact centers, email, and various other customer communication sources. This holistic approach not only enhances customer experience but also strengthens business operations as a whole.
Description
Enhance customer interactions seamlessly with the exclusive CX Channel designed to optimize engagement, education, and overall lifetime value. Relay's Customer Feed™ revolutionizes customer involvement by providing an innovative platform that encourages learning and actionable steps, ensuring unparalleled lifetime value. This private and secure channel uniquely integrates the advantages of text messaging, email, and applications to offer a distinct approach to customer engagement, education, and exceptional service. Whether your needs involve communicating with patients regarding sensitive prescriptions or onboarding new banking clients, we have tailored solutions for every sector. By providing timely and personalized assistance, we empower your customers to overcome obstacles. The challenge remains: how do we prompt customer interaction with company content when they lack engagement? To address this, we prioritize ensuring that every customer is equipped with their own private, secure, and compliant engagement tool: the Relay Feed, paving the way for improved customer satisfaction and loyalty. Ultimately, fostering a proactive approach to customer engagement is crucial for long-term success in any industry.
API Access
Has API
API Access
Has API
Integrations
Desktop.com
Eloqua
Marketo
Salesforce
Salesforce Service Cloud
WorkMarket
Integrations
Desktop.com
Eloqua
Marketo
Salesforce
Salesforce Service Cloud
WorkMarket
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DataOrb
Founded
2021
Country
United States
Website
www.dataorb.ai/
Vendor Details
Company Name
Relay Network
Founded
2010
Country
United States
Website
www.relaynetwork.com
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis