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Description
DataOrb is an innovative company that prioritizes artificial intelligence to help businesses enhance their understanding of customer empathy across various touchpoints and channels. By utilizing DataOrb's Customer Engagement Hub, organizations can transform their strategies by converting insights into actionable steps. The platform equips employees with the DataOrb AI Coach to facilitate measurable improvements, leading to enhanced insights, greater employee satisfaction, improved performance, and increased overall value. With a focus on impact, businesses can boost customer satisfaction, empower their agents, and drive revenue through this AI-driven engagement hub. Additionally, DataOrb provides improved visibility into product-related issues and customer grievances across multiple channels, allowing companies to address potential problems before they escalate. The comprehensive data aggregation from all customer interactions ensures that no information is overlooked, while DataOrb's connectors effectively centralize data from social platforms, contact centers, email, and various other customer communication sources. This holistic approach not only enhances customer experience but also strengthens business operations as a whole.
Description
Elevate your customer experience through advanced conversational intelligence that sets a new standard. Our context-aware solutions empower businesses to deliver exceptional service on a single, robust platform. By facilitating smooth, multi-channel interactions, we enable hassle-free communication with your customers. This context-driven approach fosters meaningful relationships with clients, making it easier than ever to engage with them. Engage serves as a comprehensive platform that supports industries aiming to enhance and streamline customer interactions, significantly elevating service quality. Employees can efficiently manage tasks from anywhere at any time, utilizing any mobile device available to them. To tailor our services to your specific requirements, we offer a detailed assessment questionnaire that highlights your unique needs. Furthermore, you can configure staff, departments, divisions, and locations, alongside creating customizable appointment time slots that align with your business demands, ensuring optimal service delivery at every level. With this flexibility, businesses can design service time slots that cater to their operational requirements, enhancing overall efficiency and customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Google Cloud Platform
Microsoft Office 2021
Microsoft Outlook
WhatsApp
Integrations
Google Cloud Platform
Microsoft Office 2021
Microsoft Outlook
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DataOrb
Founded
2021
Country
United States
Website
www.dataorb.ai/
Vendor Details
Company Name
WSD Digital
Country
United States
Website
reframesolutions.com/engage/
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Appointment Scheduling
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Calendar
Calendar Sync
Collaboration Tools
Multi-Device Support
Reminders
Room Booking
Scheduling
Task Manaagement
Cloud Communication Platform
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail