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Description

BrandsEye assists organizations in increasing revenue, optimizing expenditures, and reducing risk by understanding their customers' experience. Combining crowd-sourcing and artificial intelligence, we can transform unstructured customer feedback into actionable intelligence with unprecedented accuracy. BrandsEye's Crowd, made up of human contributors, can identify the issues that are driving customer sentiment. This allows for strategic and operational actions.

Description

Sprinklr Insights is an AI-native consumer intelligence platform that gives enterprises real-time consumer, competitor, and market intelligence from 30+ channels without the noise. It unifies the core listening and intelligence workflows that includes social listening, brand monitoring, Voice of the Customer, crisis management, and competitive intelligence on a single platform, turning fragmented conversations across social, digital, news, and review sources into clear, actionable recommendations. With more than a decade of purpose-built AI for unstructured data, Sprinklr Insights helps brands understand audiences, protect reputation, and make smarter, data-backed decisions. Key Features Most Comprehensive Channel Coverage: Integrates 30+ social and digital channels, 400K+ media sources, and 1B+ websites and review sites, plus the ability to ingest owned data, for a full 360-degree view of customer feedback. Social Listening: Monitor market conversations across 30+ channels, 400K+ media sources, and 1B+ websites and review sites for a full 360-degree view. Brand Monitoring and Reputation Management: Track mentions, KPIs, sentiment, and trends, and benchmark brand perception against competitors. Voice of the Customer: Capture feedback on products and services, spot trends, understand critical consumer needs and manage your online reputation effectively. PR and Crisis Management: Detect reputation threats early, get real-time alerts, and route insights to the right teams for a fast response. Sentiment Analysis: AI-powered sentiment and emotion detection across text, video, audio, and images, delivering 90%+ accurate, contextual insights. Competitive Intelligence: Compare performance, engagement, and sentiment across competitor brands

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Google Analytics No 
Mailchimp No 
Microsoft 365 No 
Oracle Cloud Infrastructure No 
Pinterest No 
Salesforce No 
Slack No 
Stripe No 
Tableau No 
Telegram No 
TikTok No 
Tumblr No 
Twilio No 
Twitch No 
VK No 
Vimeo No 
WhatsApp No 
WordPress No 
X (Twitter) No 

Integrations

Google Analytics Yes 
Mailchimp Yes 
Microsoft 365 Yes 
Oracle Cloud Infrastructure Yes 
Pinterest Yes 
Salesforce Yes 
Slack Yes 
Stripe Yes 
Tableau Yes 
Telegram Yes 
TikTok Yes 
Tumblr Yes 
Twilio Yes 
Twitch Yes 
VK Yes 
Vimeo Yes 
WhatsApp Yes 
WordPress Yes 
X (Twitter) Yes 

Pricing Details

On request
Free Trial No 
Free Version No 

Pricing Details

Custom quote-based pricing
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DataEQ (formerly BrandsEye)

Founded

2007

Country

United Kingdom

Website

www.dataeq.com

Vendor Details

Company Name

Sprinklr

Founded

2009

Country

United States

Website

www.sprinklr.com/products/consumer-intelligence/

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking Yes 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics Yes 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Customer Data Platforms (CDP)

Behavioral Analytics No 
Campaign Management No 
Customer Profiles No 
Customer Segmentation No 
Data Integration No 
Data Matching No 
GDPR Compliance No 
Personalization No 
Predictive Modeling No 

Data Analysis

Data Discovery No 
Data Visualization No 
High Volume Processing No 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics No 

Data Discovery

Contextual Search No 
Data Classification No 
Data Matching No 
False Positives Reduction No 
Self Service Data Preparation No 
Sensitive Data Identification No 
Visual Analytics No 

Data Mining

Data Extraction No 
Data Visualization No 
Fraud Detection No 
Linked Data Management No 
Machine Learning No 
Predictive Modeling No 
Semantic Search No 
Statistical Analysis No 
Text Mining No 

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation No 
Review Monitoring No 
Sentiment Analysis Yes 
Social Media Metrics Yes 
Social Media Monitoring Yes 
White Label No 

Product Features

Brand Management

Approval Process Control No 
Artwork Management No 
Asset Management No 
Change Management No 
Fulfillment Distribution No 
Project Management No 

Media Monitoring

Alerts / Notifications Yes 
Broadcast Media Monitoring No 
Content Translation No 
Dashboards / Reporting Yes 
Export Results No 
Online News Monitoring No 
Podcast Monitoring No 
Print Media Monitoring No 
Social Media Monitoring Yes 

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis Yes 
Social Media Metrics No 
Social Media Monitoring Yes 
White Label No 

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