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features
design
support

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Description

Data Quality Sense (DQS) is a fully integrated data quality application designed specifically for Salesforce by Tucario, enabling users to assess, track, and enhance the dependability of their CRM data without the need for data exports, as all operations occur within the Salesforce environment. DQS evaluates your data across six key criteria — Completeness, Validity, Uniqueness, Consistency, Timeliness, and PII Detection — generating a comprehensive Data Quality Score at various levels including organization, object, and field. The intuitive no-code Definition Builder, structured as a five-step wizard, allows administrators to establish rules, while scheduled scans ensure that the data scores remain up to date, complemented by Insight Studio which highlights trends and assesses the health of data fields. Furthermore, the application features automated PII detection that covers eight different patterns such as SSN, credit card numbers, IBAN, email addresses, IP addresses, and dates of birth, enabling organizations to identify and safeguard sensitive information prior to any potential breaches. As the demand for tools like Agentforce and AI continues to grow, DQS equips your Salesforce data for effective AI utilization, emphasizing that the quality of an AI agent is directly linked to the integrity of the data it operates on. This innovative solution is readily accessible on the Salesforce AppExchange for interested users.

Description

Salesforce Agentforce Service is a comprehensive customer service solution built to power intelligent, always-on support. It combines AI automation with human expertise to deliver seamless omni-channel experiences. Service Cloud centralizes customer data, cases, and knowledge into a single workspace. AI assistants guide service representatives with step-by-step action plans and real-time recommendations. Automated workflows accelerate resolutions and reduce repetitive manual tasks. Knowledge management tools ensure consistent, accurate responses across channels. Integrated Slack collaboration enables teams to swarm cases and solve issues faster. Incident detection and management capabilities minimize service disruptions. Self-service portals empower customers to resolve issues independently. Agentforce Service helps businesses increase satisfaction while lowering operational costs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
8x8 No 
Azure Marketplace No 
Blitzz No 
Boomi No 
CloudTalk No 
HubSpot Customer Platform No 
INSIDE No 
InGenius No 
Liveops No 
Mailchimp No 
Milestones PM+ No 
Mitto SMS No 
NiCE CXone Mpower No 
Planyo No 
Relay No 
SOCi No 
Salesforce Loyalty Management No 
Stackreaction No 
Talkdesk No 

Integrations

Salesforce Yes 
8x8 Yes 
Azure Marketplace Yes 
Blitzz Yes 
Boomi Yes 
CloudTalk Yes 
HubSpot Customer Platform Yes 
INSIDE Yes 
InGenius Yes 
Liveops Yes 
Mailchimp Yes 
Milestones PM+ Yes 
Mitto SMS Yes 
NiCE CXone Mpower Yes 
Planyo Yes 
Relay Yes 
SOCi Yes 
Salesforce Loyalty Management Yes 
Stackreaction Yes 
Talkdesk Yes 

Pricing Details

$1000
Free Trial Yes 
Free Version No 

Pricing Details

$75.00/month/user
Lightning Essentials - $25 per user per month
Lightning Professional - $75 per user per month
Lightning Enterprise - $150 per user per month
Lightning Unlimited - $300 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Tucario

Founded

2025

Country

Poland

Website

dataqualitysense.com

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com

Product Features

Data Quality

Address Validation No 
Data Deduplication No 
Data Discovery No 
Data Profililng No 
Master Data Management No 
Match & Merge No 
Metadata Management No 

Product Features

Bug Tracking

Backlog Management Yes 
Filtering Yes 
Issue Tracking Yes 
Release Management Yes 
Task Management Yes 
Ticket Management Yes 
Workflow Management Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Complaint Management

Case Management Yes 
Complaint Classification Yes 
Corrective Actions (CAPA) No 
Customer Complaint Tracking Yes 
Feedback Management Yes 
Forms Management Yes 
Issue Tracking Yes 
Quality Assurance Management Yes 
Routing Yes 
Self Service Portal Yes 
Social Media Monitoring Yes 
Survey Management No 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Workflow Management

Access Controls/Permissions Yes 
Approval Process Control Yes 
Business Process Automation Yes 
Calendar Management Yes 
Compliance Tracking Yes 
Configurable Workflow Yes 
Customizable Dashboard Yes 
Document Management Yes 
Forms Management Yes 
Graphical Workflow Editor No 
Mobile Access Yes 
No-Code No 
Task Management Yes 
Third Party Integrations Yes 
Workflow Configuration Yes 

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