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Description

Dashworks serves as the starting point for your work, unifying all your documents, messages, tickets, and various knowledge sources that are typically dispersed across your organization’s applications and personnel. It allows you and your team to synchronize efforts efficiently and accomplish tasks effectively. Acting as your organization’s comprehensive knowledge hub, Dashworks integrates smoothly and securely with all existing company applications. Leveraging sophisticated natural language processing, Dashworks intuitively categorizes and comprehends your organizational knowledge, making it effortless to find current company policies, familiarize yourself with colleagues, troubleshoot customer issues, address bugs, and access answers to other inquiries with just a click. Furthermore, Dashworks offers robust tools and automation features that streamline knowledge management for your team, ensuring that essential and pertinent documents remain readily available and optimized as your organization expands. The ease of access and the clarity it brings to your operational processes enhances overall productivity and collaboration within your team.

Description

Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Axis LMS Yes 
Dropbox No 
Five9 No 
Genesys Cloud CX No 
Google Chrome No 
Google Drive No 
Indent Yes 
Kustomer No 
Mozilla Firefox No 
NiCE CXone Mpower No 
Salesforce Agentforce Service No 
Slack No 
Zendesk No 

Integrations

Amazon Connect Yes 
Axis LMS No 
Dropbox Yes 
Five9 Yes 
Genesys Cloud CX Yes 
Google Chrome Yes 
Google Drive Yes 
Indent No 
Kustomer Yes 
Mozilla Firefox Yes 
NiCE CXone Mpower Yes 
Salesforce Agentforce Service Yes 
Slack Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$30/mo
Plans starting at $30 a user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Dashworks

Country

United States

Website

www.dashworks.ai/

Vendor Details

Company Name

Shelf.io

Founded

2015

Country

United States

Website

www.shelf.io

Product Features

Enterprise Search

AI / Machine Learning No 
Faceted Search / Filtering No 
Full Text Search No 
Fuzzy Search No 
Indexing No 
Text Analytics No 
eDiscovery No 

Product Features

Enterprise Content Management (ECM)

Archiving & Retention Yes 
Collaboration Tools Yes 
Content Lifecycle Management Yes 
Digital Asset Management No 
Document Management Yes 
Electronic Signature No 
Information Governance Yes 
Mobile Access Yes 
Search Yes 
Version Control Yes 
Workflow Management Yes 

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search No 
Indexing No 
Text Analytics Yes 
eDiscovery No 

Knowledge Management

Artificial Intelligence (AI) Yes 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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