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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Collaborate with DashLX to drive product advancements, enhance customer interactions, and glean valuable insights. The activity data amassed from our everyday lives is digitized, allowing for profound interpretation and value generation for both consumers and brands. By unlocking the digital portrayal of individuals’ daily routines, surroundings, and circumstances—gathered via GPS-enabled devices and wearables—we can provide tangible benefits for innovation and strengthen customer loyalty. The information necessary for pioneering ideas and nurturing lasting customer connections is readily accessible. Involved consumers actively share their experiences with brands and organizations, aiding in the design and delivery of the products and experiences they desire. We accurately represent activity specifics, behaviors, and various dimensions while revealing insights and trends related to weather and geography. This approach enables us to meet hyper-personalized consumer needs and preferences effectively. We also integrate and harmonize user data from various sources, ensuring it is structured, enhanced, and contextualized for optimal use. Ultimately, this process not only enriches consumer understanding but also drives strategic decisions for future innovations.

Description

DataOceans is a leader in Customer Communications Management (CCM), providing data-driven, omni-channel communication solutions. We empower organizations to generate and deliver personalized letters, notices, and statements more efficiently - simplifying processes and supporting compliance efforts. Additionally, we help businesses better engage with customers through intuitive self-service portals that make billing, payment activities, and other self-service transactions more efficient. Drawing on over 15 years of experience, DataOceans has consistently delivered solutions to a wide array of organizations, spanning Fortune 500 corporations and innovative start-ups across the highly regulated consumer finance, credit union, banking, and healthcare sectors. By closely collaborating with client teams, we ensure the seamless implementation of solutions, fostering enduring partnerships.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

COBIS Everywhere No 
Tableau Yes 

Integrations

COBIS Everywhere Yes 
Tableau No 

Pricing Details

$500 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DashLX

Country

United States

Website

www.dashlx.com

Vendor Details

Company Name

DataOceans

Founded

2005

Country

United States

Website

www.dataoceans.com

Product Features

Product Features

Customer Communications Management

Batch Communications Yes 
Chat / Messaging No 
Content Management Yes 
Email Distribution Yes 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management Yes 
Template Management Yes 
Video Content No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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