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features
design
support

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Description

Increase your sales. Streamline Your Costs. Differentiate your MSP. Your MSP can differentiate themselves by using ID Agent. ID Agent provides real-time dark-web search results that create urgency. It also provides sales and marketing-ready resources and coaching so you can make a profit in 30 days or less. Your customers are often only concerned with their network passwords being exposed. They don't think about the possibility of their usernames and passwords being stolen from third-party websites or applications. Three former CEOs of MSPs are on ID Agent's staff. This software provides actionable cybersecurity threat intelligence to Managed Service Providers around the world. We've been there, literally, and we know the challenges and obstacles you face and how to overcome them.

Description

vCIO Hero is an innovative virtual CIO platform specifically designed for managed service providers (MSPs) that prioritizes quarterly business reviews (QBR) by enhancing strategy evaluations with advanced ICT audit tools, traffic-light risk assessments, and structured recommendations categorized as “Good/Better/Best” through a user-friendly visual solution builder. The platform features critical components such as an ICT overview, detailed audits with commentary, multi-option recommendation modules, and a Kanban-style roadmap to facilitate strategic planning. It seamlessly integrates with PSA and RMM tools to synchronize data and offers branded client portals to ensure transparency during quarterly business reviews. Distinctively, vCIO Hero not only emphasizes compliance reporting but also focuses on boosting sales conversion, enabling MSPs to simplify complex technology stacks, cut down on expenses, and accelerate decision-making through established sales psychology principles. Additionally, it is available as a standalone product or within Invarosoft’s Stack Saver bundles, making it a viable alternative to individual tools like ScalePad Lifecycle Insights and vCIO ToolBox. With its comprehensive features, vCIO Hero is positioned to significantly enhance the efficiency and effectiveness of MSPs in managing their clients' IT needs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Autotask PSA Yes 
ConnectWise Automate No 
Invarosoft No 
Kaseya BMS No 
MyGlue Yes 
Network Glue Yes 
RepairShopr No 
ScalePad Lifecycle Insights No 
Syncro No 
ThreatAware Yes 

Integrations

Autotask PSA Yes 
ConnectWise Automate Yes 
Invarosoft Yes 
Kaseya BMS Yes 
MyGlue No 
Network Glue No 
RepairShopr Yes 
ScalePad Lifecycle Insights Yes 
Syncro Yes 
ThreatAware No 

Pricing Details

$300 per month
Free Trial No 
Free Version No 

Pricing Details

$199 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

IDAgent, a Kaseya company

Founded

2016

Country

United States

Website

www.idagent.com

Vendor Details

Company Name

Invarosoft

Founded

2017

Country

United States

Website

www.invarosoft.com/vciohero/

Product Features

Cloud Security

Antivirus No 
Application Security No 
Behavioral Analytics No 
Encryption No 
Endpoint Management No 
Incident Management No 
Intrusion Detection System No 
Threat Intelligence Yes 
Two-Factor Authentication No 
Vulnerability Management Yes 

Cybersecurity

AI / Machine Learning No 
Behavioral Analytics No 
Endpoint Management No 
IOC Verification No 
Incident Management No 
Tokenization No 
Vulnerability Scanning Yes 
Whitelisting / Blacklisting No 

Data Discovery

Contextual Search No 
Data Classification No 
Data Matching No 
False Positives Reduction No 
Self Service Data Preparation Yes 
Sensitive Data Identification Yes 
Visual Analytics No 

Email Security

Anti Spam No 
Anti Virus Yes 
Email Attachment Protection No 
Encryption No 
Policy Management No 
Quarantine No 
Reporting/Analytics No 
Whitelisting / Blacklisting No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management Yes 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

Network Security

Access Control Yes 
Analytics / Reporting No 
Compliance Reporting No 
Firewalls No 
Internet Usage Monitoring Yes 
Intrusion Detection System Yes 
Threat Response Yes 
VPN No 
Vulnerability Scanning Yes 

Vulnerability Management

Asset Discovery No 
Asset Tagging No 
Network Scanning No 
Patch Management No 
Policy Management No 
Prioritization No 
Risk Management Yes 
Vulnerability Assessment Yes 
Web Scanning Yes 

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

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