Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Daon's IdentityX offers a versatile, vendor-neutral identity services platform designed to manage the entire customer identity lifecycle efficiently. At the heart of establishing trust in digital identities lies a consolidated, user-focused approach to the processes of identity creation, utilization, and oversight. The IdentityX Platform encompasses essential functionalities such as Identity Establishment through both account creation and digital onboarding, Omni-Channel Multi-Factor Authentication that spans mobile, web, and call center interactions, as well as Identity Recovery alongside various device and account lifecycle management features. Additionally, Daon's IdentityX Digital Onboarding solution facilitates prompt and precise identity verification for multiple applications, including compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. This comprehensive suite of services ensures that organizations can enhance security while efficiently servicing their clients' identity-related needs.
Description
Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
API Access
Has API
No
API Access
Has API
No
Integrations
Genesys Cloud CX
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Daon
Founded
2000
Country
United States
Website
www.daon.com
Vendor Details
Company Name
Genesys
Founded
1990
Country
United States
Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
Product Features
Identity Management
Access Certification
Yes
Compliance Management
Yes
Multifactor Authentication
Yes
Password Management
Yes
Privileged Account Management
Yes
Self-Service Access Request
Yes
Single Sign On
Yes
User Activity Monitoring
Yes
User Provisioning
Yes