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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Remote IT administration and management software allows you to remotely control Windows, Mac OS X and Linux computers. This makes it possible to quickly support thousands of users without ever leaving your desk. Dameware provides remote assistance that includes remote desktop control and remote administration of Windows tasks from a single central console.

Description

MyRemoting provides remote access and IT support solutions tailored for IT teams, managed service providers, and system administrators overseeing Windows, macOS, and Linux environments. Users can operate through a web browser or a downloadable application to gain control over desktops, facilitate file transfers, initiate remote terminal sessions, manage processes, schedule Windows tasks, modify the Windows registry, and execute power actions. Additional features for fleet management encompass scripting, patch management, software installation, Wake-on-LAN capability, inventory management, health monitoring, alert notifications, session recordings, and access auditing. The control server offers flexibility by allowing self-hosting, vendor-hosted services, or installation as an air-gapped On-Prem edition. Connectivity leverages a WireGuard-based overlay with fallback support via relays. Security measures are robust, incorporating two-factor authentication, passkeys, defined roles, and permissions based on machine groups, ensuring that only authorized users can access critical systems. This comprehensive approach enhances operational efficiency and security for IT operations across diverse platforms.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

PagerDuty No 
Slack No 
SolarWinds Service Desk Yes 
SolarWinds Web Help Desk Yes 

Integrations

PagerDuty Yes 
Slack Yes 
SolarWinds Service Desk No 
SolarWinds Web Help Desk No 

Pricing Details

$407.00/install
No monthly fees, connect to unlimited end devices.
Free Trial Yes 
Free Version No 

Pricing Details

$399 one-time
Self-hosted: $399 one-time per deployment for one control server and unlimited machines; first-year updates are included, then optional updates cost $75/year. Hosted: $399 license plus managed hosting from $18/month. No-upfront plan: $0 down, from $40/month, with license ownership after 36 months. Air-gapped On-Prem edition: $799 one-time, with optional $150/year updates after the included first year. Hosted and no-upfront plans include a 7-day free trial.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

SolarWinds

Founded

2000

Country

United States

Website

www.solarwinds.com/remote-support-software

Vendor Details

Company Name

I Own Software

Country

United States

Website

myremoting.iownsoftware.com

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage No 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management Yes 
Contract/License Management No 
Dashboard No 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

Remote Desktop

Chat Yes 
Cross-Platform Access Yes 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions No 
Remote Print No 
Remote Wake Yes 
User Management Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording No 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

Remote Desktop

Chat No 
Cross-Platform Access No 
File Transfer No 
Group View No 
Mobile Device Access No 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management No 

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