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Average Ratings 0 Ratings
Description
Salespeople need to have the most current information about their prospects in Salesforce. Salesforce data is often outdated and stale, which means that salespeople have to spend time updating their contacts. Fuse for Salesforce solves this problem by synchronizing your Salesforce.com instance with Dakota Marketplace data, the most important institutional investor database.
It can be difficult to keep 16,000 contacts current. However, Dakota Marketplace's large data team updates Marketplace contact information daily. Fuse for Salesforce allows you to have these updates pushed directly to your Salesforce instance. Give your salespeople the information they need: up-to-date contact information for their prospects in Salesforce.
Description
Salesforce reports that 95% of businesses utilize the phone as a primary communication tool, yet mere availability is insufficient. Customers demand a seamless and personalized interaction across all platforms, and voice communication must meet these expectations. By obtaining a comprehensive view of your customers, you can provide exceptional and tailored experiences that stand out in the industry. Enhance team performance by focusing on the most relevant contacts and automatically recording calls within Salesforce. Utilize your call analytics through Salesforce’s reporting tools and dashboards to boost customer satisfaction and uncover valuable business insights. You can operate in your preferred manner and location, using Natterbox as your phone solution, whether through your existing phone system or Microsoft Teams. Discover how Natterbox optimizes workflows and boosts efficiency for contact center agents, sales personnel, operational teams, and those working remotely. No matter your position, our CTI solution is designed specifically to meet your needs while enhancing overall productivity. Embrace the power of Natterbox to transform your communication strategies and drive success across your organization.
API Access
Has API
No
API Access
Has API
No
Integrations
Salesforce
Yes
Dakota Marketplace
Yes
Jiminny
No
Microsoft Teams
No
Salesforce Agentforce Service
No
Integrations
Salesforce
Yes
Dakota Marketplace
No
Jiminny
Yes
Microsoft Teams
Yes
Salesforce Agentforce Service
Yes
Pricing Details
$7,500
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Dakota
Founded
2006
Country
United States
Website
www.dakota.com/fuse
Vendor Details
Company Name
Natterbox
Founded
2009
Country
United Kingdom
Website
natterbox.com
Product Features
Data Cleansing
Address/ZIP Code Cleaning
No
Charting
No
Data Consolidation / ETL
No
Data Mapping
No
Multi Data Format Support
No
Phone/Email Validation
No
Raw Data Ingestion
No
Sample Testing
No
Validation / Matching / Reconciliation
No
Product Features
Conversation Intelligence
AI Insights
No
Account Health Alerts
No
Call Analytics
No
Call Recording
No
Call Recording Cloud Storage
No
Call Snippets
No
Call Transcription
No
Call/Meeting Sharing
No
Sales Coaching
No
Topic Tags
No
Topic-Based Analytics
No
Video Conferencing Analytics
No
Win/Loss Analysis
No
Speech Analytics
Automatic Transcription
No
Call Center Management
No
Call Recording
No
Customer Experience Management
No
Data Security
No
Natural Language Processing
No
Predictive Analytics
No
Self-Service Search
No
Sentiment Analysis
No
Surveys & Feedback
No