Average Ratings 5 Ratings
Average Ratings 14 Ratings
Description
DP360 CRM has established a reputation for excellence in agile software development, highlighted by our advancements in technology. We've created a wealth of resources, including guides, instructional videos, webinars, and workshops that focus on process, procedure, and accountability tools tailored for sales, parts and accessories, and service departments, ensuring our platform remains accessible and user-friendly for all. Dealership Performance 360 CRM has garnered attention in numerous CRM-focused publications, earning recognition as industry specialists in Powersports Business. With insights from their mentor, the late Ed Lemco, and over ten years of experience in CRM and BDC, Dealership Performance 360 CRM has built a solid knowledge base that offers a distinct viewpoint on thriving Powersport businesses and their operators. This expertise has been instrumental in fostering the growth of users who rely on it, demonstrating resilience and proven success in the constantly changing landscape of the Powersport industry. Furthermore, our commitment to innovation continues to drive best practices and enhance user engagement across all sectors.
Description
Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Blackpurl
Yes
CDK Global
No
DealerBuilt
No
Dealertrack DMS
No
ERA-IGNITE
No
PBS DMS
No
Tekion
No
VinSolutions Connect CRM
No
Xtime
No
Integrations
Blackpurl
No
CDK Global
Yes
DealerBuilt
Yes
Dealertrack DMS
Yes
ERA-IGNITE
Yes
PBS DMS
Yes
Tekion
Yes
VinSolutions Connect CRM
Yes
Xtime
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Dealership Performance 360 CRM
Founded
2014
Country
United States
Website
www.dealershipperformancecrm.com
Vendor Details
Company Name
Numa
Founded
2019
Country
United States
Website
www.numa.com
Product Features
Automotive CRM
Call Logging
No
Contact Management
No
Customer Support
No
Inventory Management
No
Lease Management
No
List Management
No
Marketing Automation
No
Product Catalog
No
Quotes / Proposals
No
Service Department Management
No
Showroom Management
No
Territory Management
No
Product Features
Auto Dealer
Accounting
No
Buy-Here-Pay-Here
No
Collections Management
No
Contact Database
No
Customer Database
No
Document Management
No
F&I Management
No
Financing Management
No
Form Printing
No
Inventory Management
No
Lease Management
No
New Car Dealer
No
New Car Lot
No
Online Inventory
No
Parts Management
No
Sales Management
No
Service Department
No
Used Car Lot
No
Website Integration
No
Automotive CRM
Call Logging
No
Contact Management
No
Customer Support
No
Inventory Management
No
Lease Management
No
List Management
No
Marketing Automation
No
Product Catalog
No
Quotes / Proposals
No
Service Department Management
No
Showroom Management
No
Territory Management
No
