Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

DOPE is an innovative customer intelligence and recovery platform specifically designed for D2C and Shopify brands. This platform plays a crucial role in helping businesses recognize dissatisfied and potentially lost customers before they post negative reviews, cease their purchases, or opt to leave. After a purchase, DOPE engages with customers through various communication channels including WhatsApp, SMS, email, and phone calls, while simultaneously evaluating customer sentiment and categorizing their reactions into promoters, passives, and detractors. Additionally, it offers real-time insights into vital metrics such as customer trust scores, Net Promoter Score (NPS), sentiment trends, revenue at risk, product performance issues, delivery complications, packaging problems, and opportunities to win back customers. DOPE empowers brands by facilitating proactive measures through automated recovery workflows, effective customer segmentation, ticket creation, and outreach across multiple channels. By converting customer feedback into actionable insights, DOPE not only aids brands in enhancing customer retention and boosting repeat purchases but also plays a significant role in fortifying their reputation and minimizing negative reviews, ultimately fostering a more loyal customer base.

Description

The Customer Success and actionable data platform leverages technology to foster reliable relationships between your organization and its clientele. By employing sophisticated methods to analyze extensive data sets, we create a distinct perspective of the customer experience, generating insights that enable your business to act with greater proactivity and precision. Recognizing the unique aspects of each company, SenseScore is fully tailored to your specific circumstances and business requirements. We assess key indicators to gauge your customers' wellbeing, allowing you to foresee potential risks and uncover opportunities for growth. The SenseData platform seamlessly integrates with your existing digital tools and data sources. Utilizing our proprietary API, SenseConnect, we facilitate connections with over 70 applications, as well as databases and spreadsheets, in a swift and secure manner. This ensures you have access to all pertinent information that is crucial for your business. Our dedicated team of experts is available to assist you in navigating any challenges you face with data management, ensuring that you fully harness the potential of your data resources. Ultimately, we aim to empower your organization to make informed decisions based on reliable insights.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Freshdesk No 
Google Analytics No 
Google Sheets No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Microsoft Dynamics 365 No 
Mixpanel No 
Neogrid No 
Oracle Fusion Cloud ERP No 
Pipedrive No 
Retently No 
SAP ERP No 
SatisMeter No 
Segment EDI Platform No 
Toky No 
Vtiger CRM No 
Zendesk No 
data.world No 

Integrations

Freshdesk Yes 
Google Analytics Yes 
Google Sheets Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Microsoft Dynamics 365 Yes 
Mixpanel Yes 
Neogrid Yes 
Oracle Fusion Cloud ERP Yes 
Pipedrive Yes 
Retently Yes 
SAP ERP Yes 
SatisMeter Yes 
Segment EDI Platform Yes 
Toky Yes 
Vtiger CRM Yes 
Zendesk Yes 
data.world Yes 

Pricing Details

$35/month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ScanMonk Infomedia Pvt. Ltd.

Founded

2025

Country

India

Website

dope.scanmonk.com

Vendor Details

Company Name

sensedata

Country

Brazil

Website

www.sensedata.com.br/en/index.html

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Alternatives

Alternatives

dope.swg Reviews

dope.swg

dope.security
CFN Insight Reviews

CFN Insight

Clarivate