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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

DISQO is a dynamic customer experience (CX) platform that equips businesses, ranging from small to large enterprises, to effectively understand their customers by rapidly testing and analyzing various product and brand experiences. The platform offers valuable insights, advertising measurement tools, and Feedback Loop applications, all linked to a fully consented consumer data network. Established in 2015 and based in Los Angeles, DISQO has gained recognition as a rapidly growing tech startup and is celebrated as one of the best workplaces in the United States, boasting over 500 employees worldwide. Instead of spending endless hours on repetitive surveys, the DISQO Research API allows you to concentrate on strategic initiatives rather than administrative tasks. Tailored to facilitate researchers in optimizing their access to the DISQO Audience, this robust API empowers you to oversee survey fielding efficiently, enabling you to prioritize delivering essential insights. Ultimately, DISQO aims to transform how businesses engage with their customers by streamlining the research process.

Description

Businesses understand that enhancing the customer experience is essential for establishing brand success and fostering customer loyalty. However, effectively overseeing this experience has grown increasingly intricate. With an abundance of survey data and customer information, alongside the necessary technical integrations and organizational processes, companies require a robust software solution at the core of their operations. Our clients depend on the eTouchPoint platform to deliver valuable insights that facilitate the monitoring and refinement of the customer experience. By integrating dashboard and employee-specific reporting, text analytics, and closed-loop alerting features with an industry-leading data collection platform, eTouchPoint equips CX professionals with a holistic toolkit for engaging customers, empowering employees, and navigating the multifaceted CX landscape. Additionally, we provide unlimited support for a variety of multi-channel survey efforts, encompassing call centers, field services, retail, B2B, employee interactions, and online platforms. This comprehensive approach ensures that businesses can effectively address the ever-evolving demands of their customers.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cloudchipr Yes 
tvScientific Yes 

Integrations

Cloudchipr No 
tvScientific No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

DISQO

Founded

2015

Country

United States

Website

www.disqo.com

Vendor Details

Company Name

eTouchPoint

Founded

1999

Country

United States

Website

www.etouchpoint.com

Product Features

Marketing Analytics

A/B Testing No 
Campaign Management No 
Channel Attribution No 
Customer Journey Mapping No 
Dashboard No 
Performance Metrics No 
Predictive Analytics No 
ROI Tracking No 
Social Media Metrics No 
Website Analytics No 

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Alternatives

Alternatives

Delighted Reviews

Delighted

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