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support

Description

Discovering how your teams interact with their digital workplace has never been faster, easier, or more precise. By utilizing DEX Insight’s application usage analytics, you can pinpoint where your teams allocate their time, allowing you to discern which tools add real value and which do not. Gather employee sentiment while they engage with any internal or licensed software application, enabling informed, data-driven decisions regarding the tools you employ in your technology ecosystem. Installation of DEX Insight on your employees' devices and browsers takes only a few minutes and runs seamlessly in the background. Before long, you will gain insights into usage patterns, employee sentiment, and the effectiveness of any tool within your organization’s tech stack. As software becomes integral to our work, many digital transformation initiatives lead to inflated tech budgets, excessive waste, and employees feeling overwhelmed by an abundance of tools. Our mission is to enhance the relationship teams have with their technology, fostering a more satisfied and efficient workforce while reducing unnecessary expenditures. Ultimately, by prioritizing user experience, we can create a work environment where technology empowers rather than hinders productivity.

Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BMC Helix Control-M
BMC Helix Remedyforce
Cherwell Software
Condeco
HCL IntelliOps Event Management
HCL SX
Ivanti Application Control
Kibana
LayerX
Microsoft Power BI
Microsoft Teams
MuleSoft Anypoint Platform
Nanoheal
Nexthink
SAP Store
SAP SuccessFactors
ServiceNow
SolarWinds Log Analyzer
SysTrack
Twilio

Integrations

BMC Helix Control-M
BMC Helix Remedyforce
Cherwell Software
Condeco
HCL IntelliOps Event Management
HCL SX
Ivanti Application Control
Kibana
LayerX
Microsoft Power BI
Microsoft Teams
MuleSoft Anypoint Platform
Nanoheal
Nexthink
SAP Store
SAP SuccessFactors
ServiceNow
SolarWinds Log Analyzer
SysTrack
Twilio

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DEX Insight

Country

United States

Website

www.dexinsight.com

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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