Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
DBmarlin features an AI assistant known as the DBmarlin AI Co-pilot, which can be accessed easily from any screen with just one click, opening a slide-out panel for inquiries. Additionally, we provide "Send to DBmarlin Co-pilot" buttons located throughout the interface, enabling users to receive tailored recommendations on various topics, including how to manage wait events and improve them, as well as optimizing SQL statements with advice on indexes, query rewrites, partitioning, materialized views, and database parameter adjustments. This AI assistant is designed to facilitate automatic recommendations for enhancing both database performance and SQL statement execution. The convenient slide-out panel allows seamless access to DBmarlin AI Co-pilot from any location within the application. With a simple click, users can input their SQL Text and Execution Plan, receiving a detailed list of suggestions, including the creation of indexes and other optimization tips within a quick turnaround of just 30 seconds. This functionality greatly enhances the user experience by providing instant insights and recommendations to improve database operations.
Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Slack
Yes
Asset Panda
No
Azure Database for MariaDB
Yes
Azure Database for PostgreSQL
Yes
Azure SQL Database
Yes
Freshservice
No
GitHub
No
IBM Db2
Yes
IBM Instana
Yes
Ivanti Application Control
No
Integrations
Slack
Yes
Asset Panda
Yes
Azure Database for MariaDB
No
Azure Database for PostgreSQL
No
Azure SQL Database
No
Freshservice
Yes
GitHub
Yes
IBM Db2
No
IBM Instana
No
Ivanti Application Control
Yes
Pricing Details
$1100 per year
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
DBmarlin
Founded
2020
Country
United Kingdom
Website
www.dbmarlin.com
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot
Product Features
Database Monitoring
Anomaly Detection
No
Autodiscovery
No
Capacity Planning
No
Dashboard
No
Dependency Tracking
No
Historical Trend Analysis
No
Multitenancy
No
Notifications / Alerts
No
Performance Monitoring
No
Permissions / Access Controls
No
Predictive Analytics
No
Prioritization
No
Query Analysis
No
Resource Optimization
No
Troubleshooting
No