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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

DBmarlin features an AI assistant known as the DBmarlin AI Co-pilot, which can be accessed easily from any screen with just one click, opening a slide-out panel for inquiries. Additionally, we provide "Send to DBmarlin Co-pilot" buttons located throughout the interface, enabling users to receive tailored recommendations on various topics, including how to manage wait events and improve them, as well as optimizing SQL statements with advice on indexes, query rewrites, partitioning, materialized views, and database parameter adjustments. This AI assistant is designed to facilitate automatic recommendations for enhancing both database performance and SQL statement execution. The convenient slide-out panel allows seamless access to DBmarlin AI Co-pilot from any location within the application. With a simple click, users can input their SQL Text and Execution Plan, receiving a detailed list of suggestions, including the creation of indexes and other optimization tips within a quick turnaround of just 30 seconds. This functionality greatly enhances the user experience by providing instant insights and recommendations to improve database operations.

Description

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
Asset Panda No 
Azure Database for MariaDB Yes 
Azure Database for PostgreSQL Yes 
Azure SQL Database Yes 
Freshservice No 
GitHub No 
IBM Db2 Yes 
IBM Instana Yes 
Ivanti Application Control No 
Jira Service Management No 
Microsoft Azure No 
New Relic Yes 
Oracle Cloud Infrastructure Yes 
PagerDuty No 
SAP HANA Yes 
Twilio No 
UiPath No 
Workday Adaptive Planning No 
Zendesk No 

Integrations

Slack Yes 
Asset Panda Yes 
Azure Database for MariaDB No 
Azure Database for PostgreSQL No 
Azure SQL Database No 
Freshservice Yes 
GitHub Yes 
IBM Db2 No 
IBM Instana No 
Ivanti Application Control Yes 
Jira Service Management Yes 
Microsoft Azure Yes 
New Relic No 
Oracle Cloud Infrastructure No 
PagerDuty Yes 
SAP HANA No 
Twilio Yes 
UiPath Yes 
Workday Adaptive Planning Yes 
Zendesk Yes 

Pricing Details

$1100 per year
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

DBmarlin

Founded

2020

Country

United Kingdom

Website

www.dbmarlin.com

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/agent-co-pilot

Product Features

Database Monitoring

Anomaly Detection No 
Autodiscovery No 
Capacity Planning No 
Dashboard No 
Dependency Tracking No 
Historical Trend Analysis No 
Multitenancy No 
Notifications / Alerts No 
Performance Monitoring No 
Permissions / Access Controls No 
Predictive Analytics No 
Prioritization No 
Query Analysis No 
Resource Optimization No 
Troubleshooting No 

Alternatives

Alternatives