Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Cyara CX Assurance Platform, which has won numerous awards, helps companies improve customer experience development and quality across all digital channels and voice channels. It also ensures customer journeys are seamless. The Cyara Platform supports all phases of software development for customer experience. This includes design, functional and regression testing, load testing, production monitoring, and user acceptance testing. We test from the customer’s perspective to ensure that you can identify issues that could impact the customer experience across the entire technology stack.
Description
Results is a service operations and Field Service Management (FSM) solution. Discover our award-winning software that revolutionizes Customer Relationship Management (CRM) by integrating project management and field service operations.
A comprehensive tool enriched with essential integrations, Results is a perfect fit for service-based industries and small to medium-sized businesses with recurring client engagements. Results empowers businesses to develop enduring customer relationships, optimize operational processes, and fuel growth.
With a client-focused approach, it provides a feature-rich solution tailored for the all-digital, work-from-anywhere landscape, allowing businesses to harness their full potential for success.
Results integrates with leading business applications, including global QuickBooks® Desktop and QuickBooks Online versions, as well as Outlook, Gmail, and Zapier.
API Access
Has API
No
API Access
Has API
No
Integrations
Avalara
No
Calendly
No
Gmail
No
QuickBooks Desktop Pro
No
QuickBooks Online
No
WhatsApp
No
Integrations
Avalara
Yes
Calendly
Yes
Gmail
Yes
QuickBooks Desktop Pro
Yes
QuickBooks Online
Yes
WhatsApp
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$29/user/month
Pricing is based on an annual license
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Cyara
Founded
2006
Country
United States
Website
cyara.com
Vendor Details
Company Name
Results Software
Founded
1983
Country
United States
Website
www.results-software.com
Product Features
Automated Testing
Hierarchical View
No
Move & Copy
No
Parameterized Testing
No
Requirements-Based Testing
No
Security Testing
No
Supports Parallel Execution
No
Test Script Reviews
No
Unicode Compliance
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
IVR
Call Center
Yes
Call Logging
No
Call Recording
No
Call Routing
No
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
No
Software Testing
Automated Testing
No
Black-Box Testing
No
Dynamic Testing
No
Issue Tracking
No
Manual Testing
No
Quality Assurance Planning
No
Reporting / Analytics
No
Static Testing
No
Test Case Management
No
Variable Testing Methods
No
White-Box Testing
No
VoIP Monitoring
Alerts / Notifications
No
Call Detail Record (CDR) Analysis
No
Call Quality Monitoring
No
IP SLA Monitoring
No
Jitter Testing
No
Latency Monitoring
No
MOS Monitoring
No
Packet Loss Monitoring
No
QoS Monitoring
No
Reporting / Analytics
No
Troubleshooting
No
Product Features
Business Management
Billing & Invoicing
Yes
CRM
Yes
Employee Management
No
Financial Management
Yes
Inventory Management
Yes
Marketing Management
Yes
Order Management
Yes
Point of Sale (POS)
No
Project Management
Yes
Purchasing
Yes
Scheduling
Yes
Time & Expense Tracking
No
Training Management
No
Vendor Management
Yes
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
No
Task Management
Yes
Territory Management
Yes