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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

The Cyara CX Assurance Platform, which has won numerous awards, helps companies improve customer experience development and quality across all digital channels and voice channels. It also ensures customer journeys are seamless. The Cyara Platform supports all phases of software development for customer experience. This includes design, functional and regression testing, load testing, production monitoring, and user acceptance testing. We test from the customer’s perspective to ensure that you can identify issues that could impact the customer experience across the entire technology stack.

Description

Monitor and manage the Digital Employee Experience. IT can improve technology's ability engage, empower, and delight employees at work by keeping an eye on the digital employee experience. Your next move is crucial when IT is under pressure to make everything work. Get all the real-time information you need to prevent disruptions from happening. Cloud-native platform to manage digital employee experience. Nexthink Experience helps you identify and solve problems, automates responses and continuously improves employee experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

HCL BigFix AEX No 
HCL MyXalytics No 
HCL MyXalytics FinOps No 
Juriba Enterprise No 
ServiceNow No 
Splunk Enterprise No 

Integrations

HCL BigFix AEX Yes 
HCL MyXalytics Yes 
HCL MyXalytics FinOps Yes 
Juriba Enterprise Yes 
ServiceNow Yes 
Splunk Enterprise Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cyara

Founded

2006

Country

United States

Website

cyara.com

Vendor Details

Company Name

Nexthink

Founded

2004

Country

Switzerland

Website

www.nexthink.com

Product Features

Automated Testing

Hierarchical View No 
Move & Copy No 
Parameterized Testing No 
Requirements-Based Testing No 
Security Testing No 
Supports Parallel Execution No 
Test Script Reviews No 
Unicode Compliance No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

IVR

Call Center Yes 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Software Testing

Automated Testing No 
Black-Box Testing No 
Dynamic Testing No 
Issue Tracking No 
Manual Testing No 
Quality Assurance Planning No 
Reporting / Analytics No 
Static Testing No 
Test Case Management No 
Variable Testing Methods No 
White-Box Testing No 

VoIP Monitoring

Alerts / Notifications No 
Call Detail Record (CDR) Analysis No 
Call Quality Monitoring No 
IP SLA Monitoring No 
Jitter Testing No 
Latency Monitoring No 
MOS Monitoring No 
Packet Loss Monitoring No 
QoS Monitoring No 
Reporting / Analytics No 
Troubleshooting No 

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