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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

The Cyara CX Assurance Platform, which has won numerous awards, helps companies improve customer experience development and quality across all digital channels and voice channels. It also ensures customer journeys are seamless. The Cyara Platform supports all phases of software development for customer experience. This includes design, functional and regression testing, load testing, production monitoring, and user acceptance testing. We test from the customer’s perspective to ensure that you can identify issues that could impact the customer experience across the entire technology stack.

Description

Testing provides reassurance and confidence in the functionality of systems. There are numerous methods available for conducting tests, but our emphasis lies on regression testing. This approach enables you to assess your changes prior to their application, ensuring that the interface behaves consistently compared to previous versions. When adjustments are made to your interfaces for a specific scenario, it can inadvertently impact other components, causing them to malfunction. Various strategies exist for developing test cases, and when it comes to SAP Integration, the most effective method is to retrieve messages from the production environment to establish a reliable baseline. The Figaf Testing Tool, which is part of the Figaf DevOps Tool suite, can also be purchased independently. Given the complexity inherent in SAP Integrations, it is crucial to implement a robust testing procedure. While some logic may be straightforward, others may involve intricate rules governing the handling of different lines. Typically, a standard test case focuses on a single item; however, in practice, customers often place multifaceted orders that require comprehensive testing strategies. This complexity highlights the need for thorough testing to ensure all aspects of the system function as intended.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

SAP Process Orchestration
SAP Store

Integrations

SAP Process Orchestration
SAP Store

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cyara

Founded

2006

Country

United States

Website

cyara.com

Vendor Details

Company Name

Figaf

Founded

2008

Country

Denmark

Website

figaf.com

Product Features

Automated Testing

Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Software Testing

Automated Testing
Black-Box Testing
Dynamic Testing
Issue Tracking
Manual Testing
Quality Assurance Planning
Reporting / Analytics
Static Testing
Test Case Management
Variable Testing Methods
White-Box Testing

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

Product Features

Automated Testing

Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance

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