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Description
The Cyara CX Assurance Platform, which has won numerous awards, helps companies improve customer experience development and quality across all digital channels and voice channels. It also ensures customer journeys are seamless. The Cyara Platform supports all phases of software development for customer experience. This includes design, functional and regression testing, load testing, production monitoring, and user acceptance testing. We test from the customer’s perspective to ensure that you can identify issues that could impact the customer experience across the entire technology stack.
Description
Empirix, a global provider of service automation automation that protects brand quality, is an Empirix solution provider.
Cloud-native, flexible, open, and cloud-native by design best in class network visibility software and test automation software.
Empirix is a trusted name in the field of service providers, equipment manufacturers, and enterprises around the globe.
The most reliable and thorough vendor of IP communications services quality in the market
They readily accepted Empirix results for solving inter-vendor issues.
API Access
Has API
No
API Access
Has API
Yes
Integrations
8x8
No
Amazon Connect
No
Avaya Aura
No
Avaya Cloud Office
No
Avaya Experience Platform
No
Cisco Finesse
No
Cisco Unified Communications Manager
No
Cloudify
No
Five9
No
Genesys Cloud CX
No
Integrations
8x8
Yes
Amazon Connect
Yes
Avaya Aura
Yes
Avaya Cloud Office
Yes
Avaya Experience Platform
Yes
Cisco Finesse
Yes
Cisco Unified Communications Manager
Yes
Cloudify
Yes
Five9
Yes
Genesys Cloud CX
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$30/Month Transactions
Project based, managed hosting and individual pricing options based on solution requirements are available
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Cyara
Founded
2006
Country
United States
Website
cyara.com
Vendor Details
Company Name
Empirix
Founded
2001
Country
United States
Website
www.empirix.com
Product Features
Automated Testing
Hierarchical View
No
Move & Copy
No
Parameterized Testing
No
Requirements-Based Testing
No
Security Testing
No
Supports Parallel Execution
No
Test Script Reviews
No
Unicode Compliance
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
IVR
Call Center
Yes
Call Logging
No
Call Recording
No
Call Routing
No
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
No
Software Testing
Automated Testing
No
Black-Box Testing
No
Dynamic Testing
No
Issue Tracking
No
Manual Testing
No
Quality Assurance Planning
No
Reporting / Analytics
No
Static Testing
No
Test Case Management
No
Variable Testing Methods
No
White-Box Testing
No
VoIP Monitoring
Alerts / Notifications
No
Call Detail Record (CDR) Analysis
No
Call Quality Monitoring
No
IP SLA Monitoring
No
Jitter Testing
No
Latency Monitoring
No
MOS Monitoring
No
Packet Loss Monitoring
No
QoS Monitoring
No
Reporting / Analytics
No
Troubleshooting
No
Product Features
Automated Testing
Hierarchical View
No
Move & Copy
No
Parameterized Testing
Yes
Requirements-Based Testing
Yes
Security Testing
No
Supports Parallel Execution
Yes
Test Script Reviews
Yes
Unicode Compliance
No
Functional Testing
Automated Testing
Yes
Interface Testing
Yes
Regression Testing
Yes
Reporting / Analytics
Yes
Sanity Testing
No
Smoke Testing
Yes
System Testing
Yes
Unit Testing
Yes
Load Testing
API Load Testing
Yes
Database Load Testing
No
Load Test Performance Reporting
Yes
Mail Load Testing
No
Multilocation Load Testing
Yes
Multiple Protocol Support
Yes
Test Script Customization
Yes
Web Application Testing
Yes
Performance Testing
API Testing
Yes
Benchmarking
Yes
Cross Browser Testing
No
Debugging
No
Historical Reporting
Yes
Load Testing
Yes
Mobile Testing
No
Parallel Testing
Yes
Regression Testing
Yes
UI Testing
Yes
Web Testing
No
VoIP Monitoring
Alerts / Notifications
Yes
Call Detail Record (CDR) Analysis
Yes
Call Quality Monitoring
Yes
IP SLA Monitoring
Yes
Jitter Testing
Yes
Latency Monitoring
Yes
MOS Monitoring
Yes
Packet Loss Monitoring
Yes
QoS Monitoring
Yes
Reporting / Analytics
Yes
Troubleshooting
Yes
