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features
design
support

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Write a Review

Description

Gain immediate insights from your interactions with customers, allowing you to identify the key issues that frustrate them and impact your business adversely. With just a few clicks, you can organize and analyze hundreds of thousands of customer support inquiries, tickets, and live chats. The traditional method of manually tagging tickets is often tedious and inconsistent, leading to missed critical details in customer communications, with many support tickets remaining untagged. Cx Moments AI outperforms your agents by tagging tickets more efficiently and accurately, regardless of the complexity of the categorization required. Additionally, we will retroactively apply new tags or categories to your entire history of tickets, ensuring comprehensive coverage. Cx Moments also provides automatic summaries of customer inquiries by department, enabling you to showcase specific issues relevant to each team. In just a single click, you can identify which contact drivers are on the rise and warrant immediate attention. Furthermore, this system sheds light on the areas where your agents may be facing challenges, highlighting potential training needs to enhance their performance. By leveraging these insights, your organization can significantly improve customer satisfaction and operational efficiency.

Description

Everything necessary for selling event tickets, engaging your audience, and overseeing your ticketing processes is at your fingertips. This comprehensive set of event ticketing solutions enables you to enhance the experiences of your ticket purchasers while significantly improving box office performance. Ensure a seamless ticket buying experience for your customers by providing a fast checkout process that increases sales through product recommendations and displays beautifully on all devices. Optimize your ticketing operations and allow your teams to concentrate on their tasks by minimizing the time spent on various activities. Reduce the effort on monotonous tasks through robust bulk-editing features and equip your teams with specialized dashboards that present essential information and necessary tools. Utilize customizable reporting tools that are user-friendly to make informed decisions based on your event ticketing data. Discover trends, identify areas needing improvement, and rely on data-driven insights to forecast ticket sales for future events more effectively. As a result, you can elevate your overall event management strategy and ensure lasting satisfaction for both your organization and your customers.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Dixa Yes 
Facebook No 
Freshdesk Yes 
Freshservice Yes 
GitLab Yes 
Google Analytics No 
HubSpot Service Hub Yes 
Kayako Yes 
LiveChat Yes 
Salesforce Yes 
Slack Yes 
TeamSupport Yes 
Zendesk Yes 
Zendesk Chat Yes 
Zoho Desk Yes 

Integrations

Dixa No 
Facebook Yes 
Freshdesk No 
Freshservice No 
GitLab No 
Google Analytics Yes 
HubSpot Service Hub No 
Kayako No 
LiveChat No 
Salesforce No 
Slack No 
TeamSupport No 
Zendesk No 
Zendesk Chat No 
Zoho Desk No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cx MOMENTS

Founded

2016

Country

Ireland

Website

www.cxmoments.com

Vendor Details

Company Name

Tixly

Founded

2014

Country

Iceland

Website

tixly.com

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales Yes 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Text Mining

Boolean Queries Yes 
Document Filtering Yes 
Graphical Data Presentation Yes 
Language Detection Yes 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization Yes 
Tagging Yes 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering Yes 

Product Features

Event Management

Attendee Management No 
Badge Management No 
Conferences / Conventions No 
Exhibit / Vendor Management No 
Gamification No 
Room Block Management No 
Social Media Promotion No 
Sponsorship Management No 
Surveys & Feedback No 
Ticketing No 
Volunteer Management No 
Weddings / Parties No 

Ticketing

Barcode / Ticket Scanning No 
Box Office Management No 
Concessions Management No 
Customer Database No 
Event Management No 
Fundraising Management No 
General Admission No 
Kiosk Ticketing No 
Mobile Ticketing No 
Online Ticketing No 
Onsite Ticketing No 
POS No 
Print-at-Home No 
Reserved Seating No 
Season Tickets No 
Ticket Brokering No 
VIP & Discount Tickets No 

Alternatives

Alternatives