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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Gain immediate insights from your interactions with customers, allowing you to identify the key issues that frustrate them and impact your business adversely. With just a few clicks, you can organize and analyze hundreds of thousands of customer support inquiries, tickets, and live chats. The traditional method of manually tagging tickets is often tedious and inconsistent, leading to missed critical details in customer communications, with many support tickets remaining untagged. Cx Moments AI outperforms your agents by tagging tickets more efficiently and accurately, regardless of the complexity of the categorization required. Additionally, we will retroactively apply new tags or categories to your entire history of tickets, ensuring comprehensive coverage. Cx Moments also provides automatic summaries of customer inquiries by department, enabling you to showcase specific issues relevant to each team. In just a single click, you can identify which contact drivers are on the rise and warrant immediate attention. Furthermore, this system sheds light on the areas where your agents may be facing challenges, highlighting potential training needs to enhance their performance. By leveraging these insights, your organization can significantly improve customer satisfaction and operational efficiency.

Description

Enjo AI is a robust support automation platform designed for enterprises, utilizing generative AI to create intelligent support agents that effectively manage workflows across IT, HR, and customer service from start to finish. Organizations can customize these agents using their own knowledge bases, including documents, tickets, files, videos, and SharePoint visuals, which allows for precise and context-driven responses, automatic ticket creation and routing, and the ability to execute tasks across various systems through natural language commands. The platform also offers AI-powered search capabilities for tailored query responses, automated ticketing to streamline request management, and agent assist features that provide real-time support to human agents. Additionally, it includes AI actions for executing tasks such as database queries or updating records, along with AI Insights that offer valuable visibility into trends, potential bottlenecks, and overall performance metrics. With seamless integration into popular tools like Slack, Teams, Jira, and ServiceNow, it allows for quick implementation, often providing immediate value from day one through a no-code setup process. This innovative approach not only enhances productivity but also revolutionizes how organizations interact with their support systems.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Slack Yes 
Amazon Web Services (AWS) No 
Atlassian Data Center No 
Dixa Yes 
Freshdesk Yes 
Freshservice Yes 
GitLab Yes 
HubSpot Service Hub Yes 
Jira No 
Kayako Yes 
LiveChat Yes 
Microsoft SharePoint No 
Microsoft Teams No 
ServiceNow No 
TeamSupport Yes 
Zendesk Yes 
Zendesk Chat Yes 
Zoho Desk Yes 

Integrations

Salesforce Yes 
Slack Yes 
Amazon Web Services (AWS) Yes 
Atlassian Data Center Yes 
Dixa No 
Freshdesk No 
Freshservice No 
GitLab No 
HubSpot Service Hub No 
Jira Yes 
Kayako No 
LiveChat No 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
ServiceNow Yes 
TeamSupport No 
Zendesk No 
Zendesk Chat No 
Zoho Desk No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$490 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cx MOMENTS

Founded

2016

Country

Ireland

Website

www.cxmoments.com

Vendor Details

Company Name

Enjo

Country

United States

Website

www.enjo.ai/

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales Yes 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Text Mining

Boolean Queries Yes 
Document Filtering Yes 
Graphical Data Presentation Yes 
Language Detection Yes 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization Yes 
Tagging Yes 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering Yes 

Alternatives

Alternatives