Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Every piece of information within CustomerSure is designed to be actionable. You can identify urgent concerns instantly, engage with customers directly, and disseminate feedback among teams to enhance their performance. CustomerSure enables you to design customer feedback surveys that delve deep into the challenges your brand is facing, extracting essential insights from your customers and allowing you to prioritize what truly matters. Our reporting features simplify the process of demonstrating the effectiveness of your customer feedback initiatives. You can monitor trends in important metrics such as NPS, CSAT, and Customer Effort, while also being able to segment your data for comparisons among departments, regions, locations, or even individual performances. Founded and managed by experts in customer feedback, CustomerSure is backed by licensed NPS consultants, and our software is developed from extensive experience in executing customer experience projects across various industries. This depth of knowledge ensures that you have the tools necessary to truly understand and improve customer satisfaction.

Description

VoiceNest, developed by R2H Technologies, is an intelligent cloud-based platform designed to streamline feedback management across organizations. It collects feedback from employees, customers, and partners through a variety of channels, including web, mobile apps, QR codes, voice, email, and chat. The platform features customizable feedback forms and supports voice and video responses to capture richer insights. VoiceNest provides real-time dashboards and advanced sentiment analysis to help organizations understand feedback trends quickly. Automated routing ensures issues are promptly assigned to the right teams for faster action. The system supports campaign-driven surveys, ongoing follow-up, alert notifications, and granular role-based access controls for security. Multilingual and mobile support makes it accessible for diverse workforces and customer bases. By enhancing engagement and transparency, VoiceNest helps organizations improve services and foster continuous improvement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Xero

Integrations

Xero

Pricing Details

$259.47 per month
Free Trial
Free Version

Pricing Details

$18/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CustomerSure

Country

United Kingdom

Website

www.customersure.com

Vendor Details

Company Name

R2H Technologies

Founded

2024

Country

India

Website

www.r2htech.com

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Alternatives

Alternatives

Emotics Reviews

Emotics

Adoreboard