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Average Ratings 3 Ratings

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features
design
support

Description

CustomerSuccessBox, an AI-powered customer satisfaction software for SaaS B2B, is called CustomerSuccessBox. CustomerSuccessBox was founded in response to a need for a solution that could provide 'proactive' customer support. CustomerSuccessBox's vision for artificial intelligence (AI), machine learning (ML) and customer onboarding is to automate customer communication, product usage analysis, and customer onboarding. It hopes to reduce the cost of customer success services and increase the lifetime value of each customer. It also wants to eliminate the need for a full-time CS ops position to calibrate and configure the Customer Success platform. CustomerSuccessBox uses CSI to recommend the next best action for each account, allowing CSMs to be more efficient. CustomerSuccessBox processes millions from over 250,000 end users each week. The patent-pending technology can handle approximately 2,200 events/second.

Description

You can easily combine product screens, tooltips and videos to convert customers. A product tour allows customers to experience a "try before you purchase" experience. To engage them better, learn how they interact with it. Send personalized demos to your prospects that are aligned with their personas or vertical. Your champion should be empowered to get buy-in from their org. Your deals will close faster than ever. To help customers get started quickly, create a library of interactive product walks. You will see an increase in customer satisfaction every day. You can change text, images, copyright and everything else in the product. (even add your custom HTML). Our advanced widgets allow you to highlight product focus areas and create multiple flows. Your prospects will see how the product works for them. You can personalize the product by role, company, and location. Track the behavior of your prospects by tracking clicks and time spent on certain pages.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Salesforce Yes 
Freshdesk Yes 
Freshsales No 
GTM Buddy Yes 
Google Analytics No 
Help Scout Yes 
Jira Service Management Yes 
LiveAgent Yes 
Mixpanel Yes 
Recurly Yes 
Salesforce Marketing Cloud Account Engagement No 
Segment No 
Slack No 
Userled No 
Zapier No 
Zoho CRM Yes 
Zoho Desk Yes 

Integrations

HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Salesforce Yes 
Freshdesk No 
Freshsales Yes 
GTM Buddy No 
Google Analytics Yes 
Help Scout No 
Jira Service Management No 
LiveAgent No 
Mixpanel No 
Recurly No 
Salesforce Marketing Cloud Account Engagement Yes 
Segment Yes 
Slack Yes 
Userled Yes 
Zapier Yes 
Zoho CRM No 
Zoho Desk No 

Pricing Details

Request Pricing detail on the website.
Free Trial Yes 
Free Version No 

Pricing Details

$50 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CustomerSuccessBox

Founded

2018

Country

United States

Website

customersuccessbox.com

Vendor Details

Company Name

Storylane

Founded

2021

Country

United States

Website

www.storylane.io

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Screen Recording

Annotations / Drawing No 
Audio Capture Yes 
Backup No 
Collaboration Tools Yes 
File Sharing Yes 
Multi-Screen Recording No 
Screen Capture Yes 
Speech-to-Text No 
Video Editing No 
YouTube Uploading No 

Alternatives

Alternatives