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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

CustomerSuccessBox, an AI-powered customer satisfaction software for SaaS B2B, is called CustomerSuccessBox. CustomerSuccessBox was founded in response to a need for a solution that could provide 'proactive' customer support. CustomerSuccessBox's vision for artificial intelligence (AI), machine learning (ML) and customer onboarding is to automate customer communication, product usage analysis, and customer onboarding. It hopes to reduce the cost of customer success services and increase the lifetime value of each customer. It also wants to eliminate the need for a full-time CS ops position to calibrate and configure the Customer Success platform. CustomerSuccessBox uses CSI to recommend the next best action for each account, allowing CSMs to be more efficient. CustomerSuccessBox processes millions from over 250,000 end users each week. The patent-pending technology can handle approximately 2,200 events/second.

Description

Onthen streamlines your onboarding experience by consolidating it onto a single branded task page that eliminates the hassle of lengthy email exchanges and follow-ups. Say goodbye to cumbersome communications and welcome intuitive checklists that ensure every step of the onboarding process stays organized and on schedule, so your participants can effortlessly finish their tasks while you receive all necessary information without any hassle. This platform offers straightforward to-do lists that clearly outline responsibilities and deadlines for everyone involved. Additionally, it facilitates collaboration by providing a unified page for you and your participants to work together seamlessly. Moreover, it ensures that all data remains in sync with your CRM, enhancing overall efficiency and productivity.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Chargebee Yes 
Freshdesk Yes 
GTM Buddy Yes 
Help Scout Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Jira Service Management Yes 
LiveAgent Yes 
Mixpanel Yes 
QuickBooks Online Yes 
Recurly Yes 
Salesforce Yes 
Zoho CRM Yes 
Zoho Desk Yes 

Integrations

Chargebee No 
Freshdesk No 
GTM Buddy No 
Help Scout No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Jira Service Management No 
LiveAgent No 
Mixpanel No 
QuickBooks Online No 
Recurly No 
Salesforce No 
Zoho CRM No 
Zoho Desk No 

Pricing Details

Request Pricing detail on the website.
Free Trial Yes 
Free Version No 

Pricing Details

$19/user/month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CustomerSuccessBox

Founded

2018

Country

United States

Website

customersuccessbox.com

Vendor Details

Company Name

Onthen Limited

Founded

2018

Country

United Kingdom

Website

onthen.com

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

Product Features

Alternatives

Alternatives

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