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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

CustomerSuccessBox, an AI-powered customer satisfaction software for SaaS B2B, is called CustomerSuccessBox. CustomerSuccessBox was founded in response to a need for a solution that could provide 'proactive' customer support. CustomerSuccessBox's vision for artificial intelligence (AI), machine learning (ML) and customer onboarding is to automate customer communication, product usage analysis, and customer onboarding. It hopes to reduce the cost of customer success services and increase the lifetime value of each customer. It also wants to eliminate the need for a full-time CS ops position to calibrate and configure the Customer Success platform. CustomerSuccessBox uses CSI to recommend the next best action for each account, allowing CSMs to be more efficient. CustomerSuccessBox processes millions from over 250,000 end users each week. The patent-pending technology can handle approximately 2,200 events/second.

Description

Dock is an AI-powered revenue enablement platform built for modern B2B go-to-market teams. Deal rooms, onboarding hubs, and client portals give sellers and customer success teams one shared space to work with buyers at every stage. An AI-powered content library makes it easy to find and share the right materials, while built-in learning tools and playbooks keep reps equipped in the flow of work. The result is a faster path from first meeting to closed deal to successful customer.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM
HubSpot Customer Platform
Salesforce
Asana
Avoma
Chargebee
ClickUp
Confluence
Fathom
Freshdesk
Gong
Google Drive
Google Slides
Intercom
Linear
Loom
Microsoft SharePoint
Microsoft Teams
Slack
Vimeo

Integrations

HubSpot CRM
HubSpot Customer Platform
Salesforce
Asana
Avoma
Chargebee
ClickUp
Confluence
Fathom
Freshdesk
Gong
Google Drive
Google Slides
Intercom
Linear
Loom
Microsoft SharePoint
Microsoft Teams
Slack
Vimeo

Pricing Details

Request Pricing detail on the website.
Free Trial
Free Version

Pricing Details

$350 per month
Dock offers four plans to fit teams at every stage.

The Free plan is available at no cost for individuals and small teams, and includes up to 50 workspaces and basic integrations with tools like Slack, Loom, and PandaDoc.

The Standard plan starts at $350/month and is designed for startups. It includes everything in Free plus 5 users, unlimited workspaces, basic CRM integrations with Salesforce and HubSpot, and advanced integrations with tools like Gong and Chorus.

The Premium plan is $1,000/month (billed annually) for growing companies. It includes everything in Standard plus 10 users, content management, learning playbooks, sales order forms, connected workspaces, advanced CRM, white-labeling, webhooks, priority support, and an onboarding session with the Dock team.

The Enterprise plan is available for larger organizations and includes everything in Premium plus a learning management system (LMS), custom domain and email, API access, automation, SSO, dedicated customer success, and managed implementation. Pricing is available on request.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CustomerSuccessBox

Founded

2018

Country

United States

Website

customersuccessbox.com

Vendor Details

Company Name

Dock

Founded

2021

Country

United States

Website

www.dock.us

Product Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Product Features

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Alternatives

Alternatives