Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CustomerSuccessBox, an AI-powered customer satisfaction software for SaaS B2B, is called CustomerSuccessBox. CustomerSuccessBox was founded in response to a need for a solution that could provide 'proactive' customer support.
CustomerSuccessBox's vision for artificial intelligence (AI), machine learning (ML) and customer onboarding is to automate customer communication, product usage analysis, and customer onboarding. It hopes to reduce the cost of customer success services and increase the lifetime value of each customer. It also wants to eliminate the need for a full-time CS ops position to calibrate and configure the Customer Success platform. CustomerSuccessBox uses CSI to recommend the next best action for each account, allowing CSMs to be more efficient.
CustomerSuccessBox processes millions from over 250,000 end users each week. The patent-pending technology can handle approximately 2,200 events/second.
Description
Dock is an AI-powered revenue enablement platform built for modern B2B go-to-market teams. Deal rooms, onboarding hubs, and client portals give sellers and customer success teams one shared space to work with buyers at every stage. An AI-powered content library makes it easy to find and share the right materials, while built-in learning tools and playbooks keep reps equipped in the flow of work. The result is a faster path from first meeting to closed deal to successful customer.
API Access
Has API
API Access
Has API
Integrations
HubSpot CRM
HubSpot Customer Platform
Salesforce
Asana
Avoma
Chargebee
ClickUp
Confluence
Fathom
Freshdesk
Integrations
HubSpot CRM
HubSpot Customer Platform
Salesforce
Asana
Avoma
Chargebee
ClickUp
Confluence
Fathom
Freshdesk
Pricing Details
Request Pricing detail on the website.
Free Trial
Free Version
Pricing Details
$350 per month
Dock offers four plans to fit teams at every stage.
The Free plan is available at no cost for individuals and small teams, and includes up to 50 workspaces and basic integrations with tools like Slack, Loom, and PandaDoc.
The Standard plan starts at $350/month and is designed for startups. It includes everything in Free plus 5 users, unlimited workspaces, basic CRM integrations with Salesforce and HubSpot, and advanced integrations with tools like Gong and Chorus.
The Premium plan is $1,000/month (billed annually) for growing companies. It includes everything in Standard plus 10 users, content management, learning playbooks, sales order forms, connected workspaces, advanced CRM, white-labeling, webhooks, priority support, and an onboarding session with the Dock team.
The Enterprise plan is available for larger organizations and includes everything in Premium plus a learning management system (LMS), custom domain and email, API access, automation, SSO, dedicated customer success, and managed implementation. Pricing is available on request.
The Free plan is available at no cost for individuals and small teams, and includes up to 50 workspaces and basic integrations with tools like Slack, Loom, and PandaDoc.
The Standard plan starts at $350/month and is designed for startups. It includes everything in Free plus 5 users, unlimited workspaces, basic CRM integrations with Salesforce and HubSpot, and advanced integrations with tools like Gong and Chorus.
The Premium plan is $1,000/month (billed annually) for growing companies. It includes everything in Standard plus 10 users, content management, learning playbooks, sales order forms, connected workspaces, advanced CRM, white-labeling, webhooks, priority support, and an onboarding session with the Dock team.
The Enterprise plan is available for larger organizations and includes everything in Premium plus a learning management system (LMS), custom domain and email, API access, automation, SSO, dedicated customer success, and managed implementation. Pricing is available on request.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CustomerSuccessBox
Founded
2018
Country
United States
Website
customersuccessbox.com
Vendor Details
Company Name
Dock
Founded
2021
Country
United States
Website
www.dock.us
Product Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Product Features
Sales Enablement
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management