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features
design
support

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Write a Review

Description

Customer narratives rank as the most compelling form of marketing content that generates new business opportunities. Individuals seeking solutions and products place greater trust in the experiences of their peers rather than traditional marketing or sales information. A striking 92% of enterprise buyers report that customer stories significantly impact their purchasing decisions. The likelihood of making a purchase increases by 32% when buyers come across a customer story during their buying journey. Advocates tend to endorse products more vigorously when they have previously shared their own customer experiences publicly. An effective platform can be utilized to gather these customer narratives, highlighting contributions from customers, partners, and employees who have played a role in the success. This platform should also seamlessly distribute customer stories across all relevant digital channels, ensuring engagement with prospects throughout their entire buying journey. Additionally, employing intelligent metrics can demonstrate the program's return on investment by linking revenue to specific deals, stories, products, and media channels, thereby enhancing the overall marketing strategy. Ultimately, fostering a rich collection of customer stories not only strengthens credibility but also builds a community of advocates who can champion the brand.

Description

Cultivate a vibrant community of enthusiastic brand ambassadors and affiliates to enhance your brand visibility and boost sales through user-generated content and referrals. Seamlessly oversee an unlimited team of creators, influencers, and brand advocates all on one platform, achieving impressive savings in both time and money. Customize your programs, initiate campaigns, gather user-generated content, obtain product reviews, monitor commissions, and manage rewards—everything necessary for expanding your brand community is at your fingertips. With Roster, leverage the power of authentic customer experiences and recommendations. Keep your ambassadors actively engaged in creating and sharing content, while we compile all their contributions into a dedicated UGC library for you. This comprehensive suite of tools for brand ambassadors streamlines every aspect of community marketing, making it simple to transform satisfied customers into passionate advocates who connect with your target audience. By fostering these relationships, you not only grow your brand but also create a loyal following that can drive lasting success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BigCommerce No 
Facebook No 
Instagram No 
Magento No 
Mailchimp No 
Microsoft Teams No 
PayPal No 
Shopify No 
Slack No 
TikTok No 
Trello No 
Venmo No 
X (Twitter) No 
Zapier No 

Integrations

BigCommerce Yes 
Facebook Yes 
Instagram Yes 
Magento Yes 
Mailchimp Yes 
Microsoft Teams Yes 
PayPal Yes 
Shopify Yes 
Slack Yes 
TikTok Yes 
Trello Yes 
Venmo Yes 
X (Twitter) Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CustomerStories

Founded

2018

Country

United States

Website

customerstories.net

Vendor Details

Company Name

Roster

Founded

2016

Country

United States

Website

www.getroster.com

Product Features

Customer Advocacy

Advocate Management No 
Campaign Management No 
Communication Management No 
Community Management No 
Gamification No 
Referral Tracking No 
Reporting/Analytics No 
Rewards Program No 
Social Engagement No 

Influencer Marketing

CRM No 
Campaign Management No 
Faceted Search / Filtering No 
Influencer Discovery No 
Payment Tracking No 
ROI Tracking No 
Social Media Monitoring No 

Alternatives

Alternatives

Club Reviews

Club

Club (formerly Brandbassador)