Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells.
CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue.
Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails.
The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score.
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Description
A highly scalable Enterprise eCommerce Platform will make your business ready for the future. oOrjit is an adaptable, flexible and customizable platform for customer-merchant engagement. oOrjit allows you to customize everything from your digital commerce workflow, layout design, price lists, and customer payment methods. Regardless of your business area, oOrjit offers the best business solution. The platform can be customized to meet the needs of any market or industry. Using user interactions and transactions in the online shop, oOrjit uses native AI & ML to make intelligent recommendations about product up-sell, cross-sell, and related products. oOrjit can connect to third-party apps like your ERP, POS, and accounting applications via a REST API layer. This allows for synchronized two way communication in near real time.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Desktop.com
Yes
Freshdesk
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Kapiche
Yes
Keap
Yes
NetSuite
Yes
Oracle CPQ
Yes
Pipedrive
Yes
Rivery
Yes
Integrations
Desktop.com
No
Freshdesk
No
HubSpot CRM
No
HubSpot Customer Platform
No
Kapiche
No
Keap
No
NetSuite
No
Oracle CPQ
No
Pipedrive
No
Rivery
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CustomerGauge
Founded
2007
Country
Netherlands
Website
customergauge.com
Vendor Details
Company Name
oOrjit
Founded
2009
Country
India
Website
www.oorjit.com
Product Features
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Customer Success
Account Alerts
Yes
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
Yes
Onboarding
No
Revenue Management
Yes
Usage Tracking / Analytics
Yes
Win / Loss Analysis
Yes
Product Features
eCommerce
CRM
Yes
Catalog Management
No
Channel Management
No
Customer Accounts
No
Data Security
Yes
Email Marketing
No
Inventory Management
No
Kitting
Yes
Loyalty Program
No
Mobile Access
Yes
Multi-Store Management
No
Order Management
No
Product Configurator
No
Promotions Management
No
Returns Management
No
Reviews Management
Yes
SEO Management
No
Shopping Cart
No
Templates
Yes