Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells. CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue. Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails. The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score. Get a demo today.

Description

We assist companies in enhancing their sustainability efforts by fostering better customer retention. Our approach goes #BeyondLoyalty. Through our platform, businesses can extend customer relationships with tools like memberships, subscriptions, referrals, and digital rewards. TADA offers a comprehensive customer retention solution that enables businesses to accelerate their growth, boost sustainability, and optimize Customer Lifetime Value. Moreover, we facilitate collaboration among businesses within our extensive network. So, how does it function? We begin with a tailored business assessment and a product demonstration to pinpoint the precise ways your brand can enhance sustainability through improved customer retention. After identifying the ideal solution for your needs, we collaborate closely with you to seamlessly integrate our customer retention platform, ensuring you're fully operational in no time. This partnership not only aids in customer retention but also builds a stronger business ecosystem.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Desktop.com Yes 
Freshdesk Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Kapiche Yes 
Keap Yes 
NetSuite Yes 
Oracle CPQ Yes 
Pipedrive Yes 
Rivery Yes 
Salesforce Yes 
Stackreaction Yes 
Storable Newbook Yes 
Sugar Sell Yes 
Wonderflow Yes 
Wufoo Yes 
Zapier Yes 
Zendesk Yes 

Integrations

Desktop.com No 
Freshdesk No 
HubSpot CRM No 
HubSpot Customer Platform No 
Kapiche No 
Keap No 
NetSuite No 
Oracle CPQ No 
Pipedrive No 
Rivery No 
Salesforce No 
Stackreaction No 
Storable Newbook No 
Sugar Sell No 
Wonderflow No 
Wufoo No 
Zapier No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CustomerGauge

Founded

2007

Country

Netherlands

Website

customergauge.com

Vendor Details

Company Name

TADA

Founded

2012

Country

Indonesia

Website

usetada.com

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding No 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

Product Features

Customer Loyalty

CRM Yes 
Corporate Memberships Yes 
Customer Activity Tracking Yes 
Discount Management Yes 
Gift Card System Yes 
Loyalty Card System Yes 
Member Portal Yes 
Membership Management Yes 
No-Card Loyalty System Yes 
Referral Tracking Yes 
Rewards Management Yes 

Membership Management

Application Management Yes 
Automatic Renewals Yes 
Committee Management No 
Dues Management No 
Email Marketing Yes 
Event Management No 
Member Directory No 
Member Portal No 
Member Types No 
Membership Database Yes 
Nonprofit Membership No 
Payment Processing Yes 
Website Management No 

Alternatives

Alternatives