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support

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Description

CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells. CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue. Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails. The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score. Get a demo today.

Description

Qymatix, an AI startup, helps B2B companies turn sales data into insights that can support profitable growth. Qymatix Predictive Sales Software, which is powered by artificial intelligence, provides analytics for cross-selling and pricing in both traditional and digital channels. Qymatix Solutions GmbH has created a unique cloud technology that combines data models to enable machine learning, artificial Intelligence, and HTML5 data visualisations for ERP and CRM Systems. This advanced predictive sales software allows sales managers in business to business to perform cross-selling and churn prevention as well as pricing analytics in one click.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Desktop.com Yes 
Freshdesk Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Infor CloudSuite Business No 
Kapiche Yes 
Keap Yes 
LeadRebel No 
NetSuite Yes 
Oracle CPQ Yes 
Pipedrive Yes 
Rivery Yes 
SAP Analytics Cloud No 
Salesforce Yes 
Stackreaction Yes 
Storable Newbook Yes 
Wonderflow Yes 
Wufoo Yes 
Zapier Yes 
Zendesk Yes 

Integrations

Desktop.com No 
Freshdesk No 
HubSpot CRM No 
HubSpot Customer Platform No 
Infor CloudSuite Business Yes 
Kapiche No 
Keap No 
LeadRebel Yes 
NetSuite No 
Oracle CPQ No 
Pipedrive No 
Rivery No 
SAP Analytics Cloud Yes 
Salesforce No 
Stackreaction No 
Storable Newbook No 
Wonderflow No 
Wufoo No 
Zapier No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Ask us.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CustomerGauge

Founded

2007

Country

Netherlands

Website

customergauge.com

Vendor Details

Company Name

Qymatix Solutions GmbH

Founded

2013

Country

Germany

Website

qymatix.de/en/

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding No 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

Product Features

Predictive Analytics

AI / Machine Learning Yes 
Benchmarking No 
Data Blending No 
Data Mining Yes 
Demand Forecasting Yes 
For Education No 
For Healthcare No 
Modeling & Simulation Yes 
Sentiment Analysis No 

Sales Analytics

Collaboration Tools No 
Dashboards No 
Forecasting Analytics Yes 
Ideal Customer Profile (ICP) No 
Lead Analytics No 
Pipeline Management No 
Predictive Forecasting Yes 
Predictive Lead Scoring Yes 
Sales Intelligence Reporting No 

Alternatives

Alternatives